Not quite sure if this request is possible but i wanted to ask to confirm.
Currently, we have an internal analyst and have 2 consultants working at our office and with the need to access tickets related to their work (for adding notes to be able to exchange with the analyst), however, we want to give the consultant users 0 visibility of the rest of the tickets on the system from landesk. Currently, an analyst can search for any ticket on the system without limitation (if the keywords are typed or the ticket number, it appears without limitation on the search bar).
This would work if it was only 1 user, because the analyst could open a ticket on behalf of that user and, when the user accesses workspaces, they can see their ticket on their "Open items" and can see notes that were added and can add notes themselves.
The issue is, if we have 2 end users that need to see the same ticket on their "Open items" they cannot, as the ticket is only associated to 1 user (raise user).
Are their any alternatives for 2 end users to be able to see the same ticket on their profile?
Please let me know if you require me to clarify the situation.