7 Replies Latest reply on Jan 4, 2017 5:33 AM by JulianWigman

    Assignment of parent incidents propagates to child incidents

    Ricardo_Almeida Specialist

      Hello Community,

       

      Can anyone guide me or let me know which manual i can look into in order to configure the following:

       

      • When taking over the assignment of a Parent Incident, all child incidents are also assigned to that user.

       

      Is this configuration possible?

       

      Best Regards,

       

      Ricardo Almeida