7 Replies Latest reply on Jan 4, 2017 5:33 AM by Julian Wigman

    Assignment of parent incidents propagates to child incidents


      Hello Community,


      Can anyone guide me or let me know which manual i can look into in order to configure the following:


      • When taking over the assignment of a Parent Incident, all child incidents are also assigned to that user.


      Is this configuration possible?


      Best Regards,


      Ricardo Almeida