4 Replies Latest reply on Feb 10, 2017 3:10 AM by phoffmann

    Policies not working 9.6 SP3

    alessandroscaccia Rookie

      Goodmorning,

       

      i have a problem with tasks policies (LDMS 9.6 SP3) . The client not download the xml file and the policysync.exe.log and ApmService.dll.log seems work good but they returns ever 0 policies:

       

      PolicySync.log:

      01/02/2017 11:17:17 INFO  4452:1 RollingLog :

      Run PolicySync.exe

      01/02/2017 11:17:17 INFO  4452:3 RollingLog : LoadLocalPolicyInfo: load local machine
      01/02/2017 11:17:17 INFO  4452:3 RollingLog : LoadLocalPolicyInfo: load user
      01/02/2017 11:17:18 INFO  4452:4 RollingLog : Request: Request policies
      01/02/2017 11:17:20 INFO  4452:4 RollingLog : Request: GetWebResponse ok
      01/02/2017 11:17:21 INFO  4452:4 RollingLog : Request: Has 0 targeted policies
      01/02/2017 11:17:21 INFO  4452:1 RollingLog : RunPolicySync: ProcessRequestedPolicies
      01/02/2017 11:17:21 INFO  4452:1 RollingLog : LoadLocalPolicyInfo: load local machine
      01/02/2017 11:17:21 INFO  4452:1 RollingLog : LoadLocalPolicyInfo: load user
      01/02/2017 11:17:21 INFO  4452:1 RollingLog : HandleRunNow: has 0 run now policies
      01/02/2017 11:17:22 INFO  4452:1 RollingLog : Exit PolicySync.exe with code 0

       

       

       

      ApmService.dll.log:

      01/02/2017 11:17:22 INFO  4404:24RollingLog : Policy request from {bdd80ab9-83a7-fe43-a997-434b1411cf0f}
      01/02/2017 11:17:24 INFO  4404:24RollingLog : RequestClientPolicies instance count: 0

       

      IIS Logs:

      2017-01-02 10:17:22 10.120.230.135 HEAD /ldlogon/lddwnld.dll - 80 - 10.120.230.155 - 200 0 0 15

      2017-01-02 10:17:24 10.120.230.135 POST /ApmService/PolicyRequest.asmx - 80 - 10.120.230.155 - 200 0 0 2121

       

       

      My Core is 9.6 SP3 and clients are 9.6 sp3

       

      Can you help me?

       

      thanks so much!

      bye

       

      Alessandro.

        • 1. Re: Policies not working 9.6 SP3
          masterpetz ITSMMVPGroup

          Hi Alessandro,

           

          are all clients affected?

          Did the policies folder under ...\ProgramData\LANDESK exist? If no, .Net4 is missing on the client.

          If yes, maybe the policy xml's are stuck under "Policies\RunNow"...

           

          Regards

          Christian

          • 2. Re: Policies not working 9.6 SP3
            phoffmann SupportEmployee

            Heyas Alessandro,

             

            could you check my comments at the end of this article -- Error: "Signature Verification Failed" from PolicySync.exe .

             

            The problem may come from the Core-side of things, and the client may not show problems because "Hey - my part worked fine". It'll give you a few logs to look at & check to make sure whether that's your problem.

             

            In addition, something else worth checking:

            • Do you have anything interesting in the POLICYSYNC.EXE.LOG ?

             

            Notice the addition of the .exe - I've had one sighting that ended up being an odd certificate issue where the regular policy-sync log "looked fine" but the PolicySync.EXE log listed a missing certificate ... once we added that to the client, everything was fine. Still trying to make sense of that one & seeing if I can duplicate it or if it was a one-off, but just mentioning it here in case it helps.

            • 3. Re: Policies not working 9.6 SP3
              alessandroscaccia Rookie

              Thanks for alls reply. but my policySync.exe.log says:

               

              02/08/2017 15:46:18 INFO  10912:1 RollingLog :

              Run PolicySync.exe

              02/08/2017 15:46:18 INFO  10912:4 RollingLog : LoadLocalPolicyInfo: load local machine
              02/08/2017 15:46:18 INFO  10912:4 RollingLog : LoadLocalPolicyInfo: load user
              02/08/2017 15:46:19 INFO  10912:3 RollingLog : Request: Request policies
              02/08/2017 15:47:15 INFO  10912:3 RollingLog : Request: GetWebResponse ok
              02/08/2017 15:47:16 INFO  10912:3 RollingLog : Request: Has 0 targeted policies
              02/08/2017 15:47:16 INFO  10912:1 RollingLog : RunPolicySync: ProcessRequestedPolicies
              02/08/2017 15:47:16 INFO  10912:1 RollingLog : LoadLocalPolicyInfo: load local machine
              02/08/2017 15:47:16 INFO  10912:1 RollingLog : LoadLocalPolicyInfo: load user
              02/08/2017 15:47:16 INFO  10912:1 RollingLog : HandleRunNow: has 0 run now policies
              02/08/2017 15:47:16 INFO  10912:1 RollingLog : Exit PolicySync.exe with code 0

               

               

              and in apmService.dll.log:

               

              02/08/2017 15:46:23 INFO  1596:3 RollingLog : Policy request from {5bb29cdc-d02c-1e4d-b627-5b42deeeaa18}
              02/08/2017 15:47:07 INFO  1596:3 RollingLog : Core has changed, resetting the core language cache
              02/08/2017 15:47:07 INFO  1596:3 RollingLog : Getting core language for Key:CurrentLanguage Language:ENU
              02/08/2017 15:47:07 INFO  1596:3 RollingLog : Getting core language for Key:LegacyLanguage Language:ENU
              02/08/2017 15:47:15 INFO  1596:3 RollingLog : RequestClientPolicies instance count: 0

               

              Is very strange, i haven't any error from logs! and the issue is replied to all client in my enviroment test.

               

              i added the ComPlus account into user group and restarted the core, but nothing it happened.

               

              You have any suggestions?

               

              Best Regards

               

              Alessandro.

              • 4. Re: Policies not working 9.6 SP3
                phoffmann SupportEmployee

                Hmm - that's more than a little odd. Client-side & Core-side there's no obvious errors, so ... not sure why that's not working as it should.

                 

                I'd say at this point, you'd probably need to get in touch with support, as they'd probably need to have a look at your Core and see the problem / check logs from there.

                 

                Doesn't seem that you're suffering from one of the more common / regular issues on that side of things, and there's plenty of other stuff that can mess you up (especially fun - GPO's) that can be a bit of a pain to track down.