We are running version 7.5 and are looking to create a new dashboard of telephony data.
Records within the database are stored with agents full names, and there is no way to change this.
I have create a DB link from our telephony database back to LANDesk, allowing me to create a view which also shows the ITBM username and GUID.
I have created the data connection and a few queries, but now need to create a query based on the current logged in user.
The only option appears to me the criteria "Is Me", however this throws and error "The condition type 'IsMe' is not supported for the 'String' data type."
Does any one have any experience of filtering external data based on the current logged in user?
Any advise or tips on how I can achieve this?