2 Replies Latest reply on Jul 27, 2017 6:35 AM by Frank Wils

    Data Analytics rules disappeared after license renewal

    Cantys_PNW Rookie

      Hello,

       

      After renewing the annual license, the data analytics rules are missing.  We think it happened after updating the license key.  A search on the community revealed this answer:

      Re: After Update to 2016.3 - Data Analytic (Data Translation Services) Rules are missing

       

      However, the answer does not go into detail about the resolution:

      I can see that we do have The license for 'LANDesk Data Analytics AC/DTS/ERP' Version '10.0' - but not 10.1.

       

       

       

      What is the step by step process to get the rules back....?