1 Reply Latest reply on Jan 30, 2017 4:17 AM by Ricardo_Almeida

    After T2L, some notifications (request) are not being sent out to users

    Ricardo_Almeida Specialist

      Hi All,

       

      Yesterday our notifications regarding "service requests" where working correctly. Analysts would receive a notification once a request was created indicating that it was assigned to their support group.

       

      Yesterday, i was required to performed a test to live, and since then, the requests notifications are not being sent to the analysts (however, it is sent to the user that creates the record)

       

       

      notification that should of have been sent but was not:

      assing.png

       

      &

       

      process.png

       

       

      Indication on DB that only 1 notification was set:

      assigndb.png

       

       

      Any body have any clue why some notifications are working? On incident, all seems ok.

       

      Best Regards,

       

      Ricardo Almeida