This week I performed a T2L. I had tested a notification that i setup on UAT which was working fine (i receive the notification by email), however, it is not working on PROD.
I placed an "Add reminder" notification after back from customer, as end users would respond to the analysts, however the analysts were never notified.
This was working ok in UAT (email was sent to the assigned analyst) however, on PROD, if i use the back from customer action, it appears on the side bar history, butif i take a look at the email messages on our DB, no notification is being sent.
Any clues as to why this specific reminder is not working on PROD?