1 Reply Latest reply on Feb 6, 2017 9:47 AM by Ricardo_Almeida

    Reminder setup in process is not being sent to users

    Ricardo_Almeida Specialist

      Hi support,

       

      This week I performed a T2L. I had tested a notification that i setup on UAT which was working fine (i receive the notification by email), however, it is not working on PROD.

       

      I placed an "Add reminder" notification after back from customer, as end users would respond to the analysts, however the analysts were never notified.

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      This was working ok in UAT (email was sent to the assigned analyst) however, on PROD, if i use the back from customer action, it appears on the side bar history, butif i take a look at the email messages on our DB, no notification is being sent.

       

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      Any clues as to why this specific reminder is not working on PROD?

       

      Best Regards,

       

      Ricardo Almeida