1 Reply Latest reply on Feb 13, 2017 5:57 AM by michael.odriscoll

    while raising incident, if i select software then assigned group should auto populate

    salokher Rookie

      Hi,

       

      While raising an incident, If I select a application software on incident window then respective group (The group which support the application in which user is facing issue) should auto populate in "Assign To" field.

       

      Please find attached Incident window screenshot.

      In screenshot, suppose if I select Software as 'Atlas' then its respective support group should display in 'Assign To' field.

       

      Kindly assist.