when attempting to reset the background service from the configuration, i am prompted with an error message.
When attempting to restart the service direcly from the windows services, it also errors.
Do you think this is related with the events not being processed?
I think ‘the Background Service cannot be restarted' may cause this issue. Have you checked Windows Event Viewer? There should be Background Service error recorded.
We had an issue with the background service whihc we had to "kill" the service.
Upon doing this and restarting, the events still were not processing, so i compared services on both environments.
Event Manager was not added as a Configured Service on the UAT app server.
I then added Event Manager as a Configured Service on the UAT app server and then started the service.
Events then starting processing.
Thanks alot for the support!