2 Replies Latest reply on Aug 17, 2017 9:15 AM by Waldy

    How to add action of process? Event Manager

    VaLr Apprentice

      i tried to add an action via WebService (Resolve or Close) to Rich incident process but nothing happens.

      i get the follow exception:

       

      "The incident process X is already active to this creation event"

       

      what is missing here?