3 Replies Latest reply on Mar 8, 2017 2:48 AM by ndtsuk_dean

    Office 2007 / 2010 Uninstall Issue with OffScrub and MSI Fixit

    ndtsuk_dean Apprentice

      Hi

       

      If I run the Office 2010 Ofscrub VBS or MSI Fixit manually on a machine it works OK but when I try via LANDesk it fails. I am struggling to find any logs all I get is a file in C:\ called ScrubRetValFile which contains 1921.

       

      I have setup uninstall packages for 2013 and 2016 all OK

       

      For 2007 I do get a Scrublog file which says;

       

      Microsoft Customer Support Services - Office 2007 Removal Utility

      Version: 1.36
      64 bit OS: True
      Start removal: 09/02/2017 14:40:47

      Insufficient registry access permissions - exiting
      Remove temporary registry entries

       

      Which I don't understand as I have tried amending the distribution package to run as local system, and also tried my domain admin profile which gives same error but they run OK if done manually.