3 Replies Latest reply on Feb 9, 2017 11:56 AM by PBRENNAN

    Remove approval from Knowledge OOB process

    Robbace Rookie

      Hi,

      We just had LANdesk installed and our CIO wants the approval actions removed from the KB system. We are a small shop. Basically If any of us create a KB it wont require approval and be made available. I have been Googleing and working with the Process Designer for a few hours now, and I am no closer. Below is a screen shot of a copy of our OOB process provided. Some of the changes I have tried...

       

      • Cut out the items between Created and Approved. Created and Approved will not connect.
      • Change Approve to an automatic action. Can not Connect the automatic action to Approve to Approved.

       

       

      Can anyone shed any light or offer bread crumbs on how I can accomplish this? (Boot camp wont be until May)

      Thanks!

      Rob