3 Replies Latest reply on Feb 13, 2017 7:04 AM by Fabian Schmidt

    Error on assignment of Parent change

    Ricardo_Almeida Specialist

      Hi Community,

       

      Business has requested to, on the assignment of an incident, if a child incident that has been attached is not assigned to any analyst yet nor the parent, when the parent incident is assigned to an analyst, the child should automatically pick up the same assignment.

       

      While testing if this was configured, i came across the following error:

       

      "If a parent incident has no assigned analyst (even if the child has an assigned user), when selecting a assignement, the following error message appears:

       

      parent error.png

       

      Anybody aware why this is appearing?

       

      Best Regards,

       

      Ricardo Almeida