5 Replies Latest reply on Jun 29, 2017 7:08 AM by DanJones

    Workspaces Response level

    DanJones Apprentice

      When creating tickets by mail and completing the Mandatory data in Workspaces the Response level is not populated.

      When doing the same via console or webdesk it works.

       

      I have found the following post that indicates that it should be fixed in 2016.4, Workspaces does not set a Response level when creating a new ticket  - for some reason I am unable to comment on this post!

       

      We are now running the latest version in Dev and it is still not working.

       

      Was this overlooked or do I have some other issue? - this would be a blocking factor to us going live with workspaces.