5 Replies Latest reply on Feb 15, 2017 8:52 AM by bezkarl

    Amending "Add Affected User" copied data

    bezkarl Apprentice

      Hi,

       

      A quick one hopefully

       

      Does anyone know how to amend the data that gets copied when adding an affected user via the OOTB Major incident workflow?

       

      For some reason the group information does not copy across and I want to check?

       

      Many thanks,

       

      Karl

        • 1. Re: Amending "Add Affected User" copied data
          andreas.lindner Specialist

          Hi bezkarl,

           

          the marked action in the following screenshot holds all runtime values or calculations that are used to populate the attributes.

          AddAffectedUser.png

          Regards,

          Andreas

          • 2. Re: Amending "Add Affected User" copied data
            bezkarl Apprentice

            Cool- thank very much Andreas

            • 3. Re: Amending "Add Affected User" copied data
              bezkarl Apprentice

              Hi Andreas,

               

              I wonder if you know, but it is it possible to setup the affected user window to create child incidents to more than one end user in one go?

               

              I assume you would need multiple Create Child Incident actions on the process for this however?

               

              Many thanks,

               

              Karl

              • 4. Re: Amending "Add Affected User" copied data
                andreas.lindner Specialist

                Hi bezkarl,

                 

                maybe it is possible, but I've not had the chance to test it myself and I've got no screenshots of it.

                • First we need a collection of Users that are affected, so it might be a good idea to use create a new collection of users on the "Add affected user" Object. Then on your window add a multiselection list and set the newly created collection as base object. Then you can choose more than one user and populate the collection with it.
                • Second the following "Add Child Incident" actions has to be modified, so that the runtime value for user will return all collection items that you selected in your multiselection list. That would look something like that:
                  RuntimeValue.png

                In the runtime values you have to select the User attribute of your collection and tick the "Select ALL collection items?" box. The effect should be, that the "Create Child Incident" action will create multiple Child Incidents for all your selected users.

                In some other processes I use this exact function to create multiple tasks and it works fine. But the collection for my tasks are already prepopulated so there are no possible runtime problems. But I'd give it a 50/50 chance it will work.

                 

                Try it and let us know if it works or if you encounter other problems.

                 

                Cheers!

                Andreas

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                • 5. Re: Amending "Add Affected User" copied data
                  bezkarl Apprentice

                  Thanks Andreas-- the method you have suggested makes perfect sense.

                   

                  At the moment I am scoping out a way of creatlng mulitiple calls, but should be trying it out in the near future so I will let you know how I get on.

                   

                  Regards,

                   

                  Karl