Good Day Everyone,
I'm very new to LANDesk. I need some guidance please. I have been through the LANDesk manuals and cant find what I am looking for.
I need to change where a particular Analysts SLA notifications are going to. To give a bit more detail:
I have an analyst named Ben. When a request/incident is logged to Ben's name and reaches 60% before SLA breach, a notification is sent to Bens manager Jane. Jane has moved to a different position and Mark is Ben's new manager.
I need to change the SLA notifications just for Ben to send SLA notifications to Mark instead of Jane.
I just need to know where to go in order to change this setting. For the life of me I cannot find it!
Thanks in Advance.