5 Replies Latest reply on Feb 16, 2017 10:29 AM by Jamie Cannon

    Greyed out field on new window

    Ricardo_Almeida Specialist

      Hi Community,

       

      We currently use the Add CC recipient funtion on the Incident process.

       

      I am currently setting up the same for request.

       

      I am using the same atributes from the incident modue, however, when running the action, the field to place the CC user is greyed out.

       

      Any clues as to what be related to this?

       

      I have already ticked read, create and update on privileges.

       

      action.png

      greyed out.png

       

       

      Thanks in advance.

       

      Best Regards,

       

      Ricardo Almeida