3 Replies Latest reply on Mar 14, 2017 1:21 AM by andreas.lindner

    Notification mail to analyst missing

    Trueco Rookie

      Hello,

      we have a problem here that some of our analysts do not get the notification mail when e.g. a note or any other information is added to one of his tickets.

      We tried this with a couple of analysts, some get the mails some not.

      While having  a look into the SQL-Table 'tps_user_message_receipients' we realized that the mails are even not generated as the table does not show

      mails that have to be sent to these analysts.

       

      The settings of the analysts in Landesk seem to be equal.

      Any idea how to fix this?

       

      Best regards

      Hans-Jürgen Willems