Can anyone tell me if they have managed to use the "Search" gadget successfully? We have a test environment in place, and when using the "search" gadget,
we type in the ticket id of a ticket that has been created, but the results are not showing as they should (i.e. when typing in the ticket number, the created ticket is
not being shown in the search gadget (UNLESS THERE IS A TASK CREATED FROM IT?? ) We have tried the same with closed calls, etc... same result..??
Also, in the "Classifications" list, there is no "KEYWORD" search option that we can see, looks like this is not an option in this release..
If anyone has it working as it should, please let me know if you had to change anything from the "out of box" to get it working properly.