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there are a few things to consider using the Search Bar:
- You need to check, if the Knowledge Engine and the Backround Services are running and can log into the Service Desk.
- Check that the Framework and the BridgeIt are using the correct Search Path. Check using the http://localhost/ConfigurationCenter. It should be something like this: C:\ProgramData\LANDesk\ServiceDesk\<NameOfFrameworkWithExplicitLogin>
- Configuring the Search Bar, select "all" to search for all indexed items. You indeed have to have some tickets in every domain to select it separately. For a start all should do.
Then the search should work properly and will show you the items.
Try and let us know, if it works!