1 Reply Latest reply on Jul 24, 2017 2:11 AM by andreas.lindner

    How to map Service Item to the end-user?

    kumaresanm Apprentice

      Hi,

       

      I want to populate the "Service Item" dropdownlist in Request template.

      If i Choose the End-User, the values from "Service Item" dropdown list disappears.

       

      I think, I have to map those service items to the end-user.

       

      Can anyone help me on this?

      Your suggestion on this highly appreciated.

       

       

      Thanks & Regards,

      Kumaresan M

        • 1. Re: How to map Service Item to the end-user?
          andreas.lindner Expert

          Hi,

           

          simple trick: there is a filter, that will only show service items, that are published to the users. So if you choose any user, that has no published items, the service will disappear.

           

          There are two ways to cope with that:

          1. Add the attribute "Publish to all" to your service window and set the boolean to true in every service you have.
          2. If you do not want all users to see the services, you have to publish them. Use the Administration - Service Catalogue for publishing.

          SC.png

          After that, rightclick on the publishing tab (3) and select "Rebuild Catalog Search Index". Then you should be able to select a user as well as a service.

           

          Regards

          Andreas