2 Replies Latest reply on Mar 20, 2017 2:09 PM by LogicalScarcity

    Inventory Failing On 2016 Datacenter Servers: bCriticalError/LookupAccountName Failed '1332'

    LogicalScarcity Rookie

      We're on LDMS 2016 SU4. I have inventory failing on two servers. The scans aren't making it into the ldscan folder on the core at all, so nothing is showing up for this server in the ErrorScan folder. Other servers on the same subnet scan in fine, and windows firewall is off (domain, private, and public) on this guy. I have completely uninstalled and reinstalled the agent, and I get a failure on the inventory scan portion of the agent installation (see below wscfg32 log). The OS on both of these is 2016 Server Datacenter, and these are the only two servers in our environment currently running this OS. Could this possibly be a compatibility issue?

       

      WSCFG32 Log:

      Mon, 13 Mar 2017 10:27:15 SUCCEEDED:  Running application: C:\Program Files (x86)\LANDesk\LDClient\localsch.exe /taskid=410 "/exe=C:\Program Files (x86)\LANDesk\LDClient\BrokerConfig.exe" /cmd="/n" /freq=86400 /autodelay="1|60"

      Mon, 13 Mar 2017 10:27:15 INI:  EXEC04=C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe, /changesettingsnoreport, INSTALLONLY

      Mon, 13 Mar 2017 10:27:15 Starting process: C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe /changesettingsnoreport

      Mon, 13 Mar 2017 10:27:49 Processes returned : 229835193

      Mon, 13 Mar 2017 10:27:49 WARNING:  Non-standard return code for: C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe, Exit code: 229835193

      Mon, 13 Mar 2017 10:27:49 SUCCEEDED:  Running application: C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe /changesettingsnoreport

      Mon, 13 Mar 2017 10:27:49 INI:  EXEC01=C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE, /NOUI /NOCD /SYNC /F, INSTALLONLY

      Mon, 13 Mar 2017 10:27:49 Starting process: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

      Mon, 13 Mar 2017 10:28:37 Processes returned : -1073740791

      Mon, 13 Mar 2017 10:28:37 CheckProcessExitCode processed app name: LDISCN32.EXE

      Mon, 13 Mar 2017 10:28:37 FAILED:  Running application: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

      Mon, 13 Mar 2017 10:28:37 FAILED:  bCriticalError set to TRUE. Processing C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE

      Mon, 13 Mar 2017 10:28:37 Overall Install Status:

      Mon, 13 Mar 2017 10:28:37 FAILED:  Finished

      Mon, 13 Mar 2017 10:28:37 SUCCEEDED:  Delete (c:\ENUNTCFG.MRL)

      Mon, 13 Mar 2017 10:28:37 FAILED:  bCriticalError is true.  Setting exit code to ERROR_INSTALL_FAILURE

       

      LDISCN32 Log:

      Mon, 13 Mar 2017 10:27:50 Query for processor idle time: '\Processor(_Total)\% Idle Time'

      Mon, 13 Mar 2017 10:28:02 Checking if firewall is enabled : ({9A6CFA40-5CE3-4D5D-A70A-D87C22FCF3ED})

      Mon, 13 Mar 2017 10:28:02 Firewall service profile found

      Mon, 13 Mar 2017 10:28:02 pszwDeviceName = Hyper-V Virtual Ethernet Adapter

      Mon, 13 Mar 2017 10:28:02 pszwName = vEthernet (HNS Internal NIC)

      Mon, 13 Mar 2017 10:28:02 pszwDeviceName = vmxnet3 Ethernet Adapter #2

      Mon, 13 Mar 2017 10:28:02 pszwName = Ethernet0 3

      Mon, 13 Mar 2017 10:28:02 Global firewall is not enabled

      Mon, 13 Mar 2017 10:28:03 IsAMD = false, Initial Logical Processors = 1

      Mon, 13 Mar 2017 10:28:03 SMTSelectMask:00000000, CoreSelectMask:00000000, PkgSelectMask:ffffffff, PkgSelectMaskShift: 0

      Mon, 13 Mar 2017 10:28:03 Core Bits = 0, Logical Bits = 0

      Mon, 13 Mar 2017 10:28:03 Package 0: Cores: 1

      Mon, 13 Mar 2017 10:28:03 Package 2: Cores: 1

      Mon, 13 Mar 2017 10:28:03 Package 4: Cores: 1

      Mon, 13 Mar 2017 10:28:03 Package 6: Cores: 1

      Mon, 13 Mar 2017 10:28:03 Number of processors = 4, number of cores = 1, hyperthreading = false

      Mon, 13 Mar 2017 10:28:03 We can not verify the platform!

      Mon, 13 Mar 2017 10:28:03 We can not verify the platform!

      Mon, 13 Mar 2017 10:28:03 We can not verify the platform!

      Mon, 13 Mar 2017 10:28:03 We can not verify the platform!

      Mon, 13 Mar 2017 10:28:03 vulscan app path dir: C:\Program Files (x86)\LANDesk\LDClient\

      Mon, 13 Mar 2017 10:28:03 Failed to get the windefender auto protect state

      Mon, 13 Mar 2017 10:28:03 LookupAccountName failed '1332'

      Mon, 13 Mar 2017 10:28:03 Checking if firewall is enabled : ({9A6CFA40-5CE3-4D5D-A70A-D87C22FCF3ED})

      Mon, 13 Mar 2017 10:28:04 Firewall service profile found

      Mon, 13 Mar 2017 10:28:04 pszwDeviceName = Hyper-V Virtual Ethernet Adapter

      Mon, 13 Mar 2017 10:28:04 pszwName = vEthernet (HNS Internal NIC)

      Mon, 13 Mar 2017 10:28:04 pszwDeviceName = vmxnet3 Ethernet Adapter #2

      Mon, 13 Mar 2017 10:28:04 pszwName = Ethernet0 3

      Mon, 13 Mar 2017 10:28:04 Global firewall is not enabled

      Mon, 13 Mar 2017 10:28:20 LookupAccountName failed '1332'

      Mon, 13 Mar 2017 10:28:20 open key Software\Utimaco\SGEasy with flags 0x20019 returns handle 0, status 2

      Mon, 13 Mar 2017 10:28:21 LookupAccountName failed '1332'

      Mon, 13 Mar 2017 10:28:21 CPolicyHistory::LoadHistoryFile: Failed to parse C:\Program Files (x86)\LANDesk\LDClient\Data\TaskHistory.xml

      Mon, 13 Mar 2017 10:28:21 CPolicyHistory::LoadHistoryDaysToKeep: No task history maintenance to perform, registry settings for task history maintenance mode is '-1'