4 Replies Latest reply on Mar 21, 2017 5:47 AM by JulianWigman

    Is it possible to set "Response Levels" (SLA) directly onto Configurations Item/ Service

    smemmi Rookie

      We would like to automatically trigger SLA's directly from an item when a end user requests it from the Service Catalogue eg. Requesting a Keyboard should have "Response Level" of priority 4. Is this possible and if so how?