We had a test system setup so that when people send an email to a mailbox it would automatically approve the relevant request - This worked fine.
We've now performed a test to live and the mailbox isn't being scanned and processing any emails.
We've disconnected and stopped the services in TEST so they're not looking at this mailbox anymore. It's connected fine in LIVE through Admin > Mail > Inbound Email > Mailboxes.
The Inbound mail service is running in LIVE but it just won't scan and process the mails in the mailbox.
IIS Resets and restarting the services make no difference.
Does anyone have any ideas?
Service Desk 7.7.3