3 Replies Latest reply on Mar 19, 2017 1:33 AM by Mohammad

    How to count the number of users that are logging Incidents?

    Pilar.Lopez.Catalan Rookie

      Hi All,

      I have a requirement to count the number of customers that are logging Incident Tickets via our portal. 


      Lets say we have 1000 Tickets logged in a month, i need to find out how may different end users have logged those tickets (i.e a distinctive count of the users login tickets).


      We are using Landesk Service Desk 2016


      I have tried distinctive count but this only work for the ticket itself rather than the user in the ticket.


      Is there a way I can achieve this?