3 Replies Latest reply on Mar 19, 2017 1:33 AM by Mohammad Haddad

    How to count the number of users that are logging Incidents?

    Pilar.Lopez.Catalan Rookie

      Hi All,

      I have a requirement to count the number of customers that are logging Incident Tickets via our portal. 

       

      Lets say we have 1000 Tickets logged in a month, i need to find out how may different end users have logged those tickets (i.e a distinctive count of the users login tickets).

       

      We are using Landesk Service Desk 2016

       

      I have tried distinctive count but this only work for the ticket itself rather than the user in the ticket.

       

      Is there a way I can achieve this?

       

      Thankyou