A tool we would normally use to troubleshoot such scenarios would be to capture a set of Environment Manager Logs; if you're using a version above 8.6 then these output as a .ETL and are easy to read using our EM MON tool which is a part of the Admin Tools.
Logs can be captured using the Support Toolkit - Ivanti Support Toolkit.
When using the EM MON tool, we can filter this to show us any failed events, or just the user activity as a whole, from here you can follow through the logs captured and see what Environment Manager is running against and the outcomes of the conditions/actions that are ran.
Details on the EM MON tool can be found in the following guide (this is for the 10.1 version but previous versions can be found on the portal also), detail on the EM MON tool starts on page 5 - AppSense Environment Manager 10.1 Administrative Tools Guide
Thanks Rory. I am using EM 8.6.354. The administrative tools guide for 8.6 refers to the EM Monitor. Which tool should I be using? Thanks!
Its not installed by default. Go to the Software\Products folder after you extract the suite installer and you'll find the Environment Manager Admin Tools installer there.
thanks. I got it - I do not even see these specific conditions getting evaluated so I'll open a support case and upload a toolkit zip.