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Object Reference Errors tell us generally, that there is a NULL value, where NULL is not allowed. There are some ideas:
- A calculation on your process is not working correctly in connection with your escalation point. ("There is an error in XML document (1, 1)." error when a calculation process condition is being evaluated )
- Using the notification in your escalation points can mean, that the subject is NULL and that cannot be NULL.
- On the other hand, it may be that an escalation point is corrupt. Try deleting the escalation action that sends the notification and add it again.
- You can enable more logging in your ConfigurationCenter (http://localhost/ConfigurationCenter). There enable more logging for your Framework. Especially Background Processing, LifeCycle Processing, Business Logic, Business Functions (may named otherwise, I've got a German systen and do not know if my translation is correct) and Calculations.
Maybe you can find more in the logging if the ideas above don't help.