2 Replies Latest reply on Mar 22, 2017 12:40 PM by VaLr

    Background Service doesnt send notifications

    VaLr Apprentice

      Escalation actions of "Change Color" are ok but Escalation actions of "Notify" do not send anything.

       

      From BackgroundEngine:

      The Escalation Point Processing task failed with the following error message in the windows event log: Background processing error: Escalation Point expiry action failed for escalation point of class type 'IncidentManagement.TaskEscalationPoint' with primary key 'x'. Object reference not set to an instance of an object.

       

      From TouchPaper Services:

      TouchpaperException Touchpaper Error Code: Exception.Background.EscalationExpiryActionFailed (-2147214591) Error de procesamiento de fondo: no se pudo realizar la acción de vencimiento del Punto de escalado para el punto de intensificación del tipo de clase 'IncidentManagement.TaskEscalationPoint' con la clave primaria 'X'. Object reference not set to an instance of an object. Stack Trace:

      at Touchpaper.Framework.Background.EscalationPointMonitor.Run() at Touchpaper.Framework.Web.SystemService.RunBackgroundTask(String taskName)