2 Replies Latest reply on Mar 21, 2017 10:41 AM by DaveH

    Query - list incident tickets between dates showing incident fields AND closure date

    DaveH Rookie

      Hi

       

      Please forgive a newbie question, but I'm frustrated by the fact that I'm trying to add closure.creation.date to my query and it just drops into the preview pane. If I try doing this from the closure side I can get the detail I need but only for tickets that are already closed? I need all incidents open and closed showing open and close dates (Blank close date if still open) plus category, priority etc.

       

      Can anyone point me in the right direction please?

       

      Many thanks

      David