4 Replies Latest reply on Oct 14, 2008 4:46 AM by zman

    Policies not downloaded by all computers with LD8.8 SP2

    Rookie

      I've some troubles with applying policies to some computers after we upgraded to Landesk 8.8 with SP2.

      Some computers are not downloading any policies at all. None of the policies becomes available, not the required nor the listed or Launchpad policies.

      There's no logic for on what computers this occurs. We've seen this issue on new installed computers also, and it is random, not related to computer type or software.

      It is possible that our support engineers are installing 4 identical computers and that 2 of them gets all policies correctly and 2 of them none of the policies.

       

      I did already some troubleshooting by rebuilding the LDClientDB database or by starting a manual sync.  (policy.sync.exe and policy.client.invoker.exe) but non of them helps.  On the core servers is everything fine, the policies had been made available for these computers.

      I openened an client database with a SQL viewer, and I can't find any task/policy releated info in it.

      I've checked the client log files and it looks like that there's something going wrong during processing of all the xml files. there are errors in the log files.

      Maybe someone knows what's happens here. Log files:

       

      From the Policy.sync.log:

       

      Fri, 10 Oct 2008 08:31:22 Web request returned 0 The web request was successful.
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9165.xml (hash Ory5G/MuyemU/kSl+rN2Kw==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9076.xml (hash N8v7T7gugBxHnlJHGEZ2KA==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9050.xml (hash R2GingaPiSAr/jkDrpg4YA==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9049.xml (hash V2ghA55c+wmUi/Ri5Jb+1w==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9039.xml (hash waOBHVg2XbLBeoBNS4wKfg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9035.xml (hash RpFWVNkTzHEbrxDxmzu2IQ==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9018.xml (hash vG3chX4TC0ChMjdA5TF/gg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9016.xml (hash OxXdbY/sUW282u3BVkWiXA==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9015.xml (hash RacqbnkNua2MnYMqSbYuXg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9014.xml (hash vLCCvMocc37SxVNqc7Lfng==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.9012.xml (hash cTsdkU5BxSbBAhwJXBstjA==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.8064.xml (hash Rbcuq0L7kqpCcZGF6YdwXg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.7838.xml (hash qNELczxN4xcbXdq601Vfng==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.6449.xml (hash rzvHkaR4PeI2wL2sG/QIqA==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.5470.xml (hash 3NyRv7JQI9BxmFGz51nUHQ==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.5127.xml (hash liHU3f7SIkqfff2/ZPQJ+Q==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.5030.xml (hash 6pYsghCHkGWyaWSfN7OFZg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.4907.xml (hash Sjf6Ex6COHmtcxQKrq3nCQ==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.4319.xml (hash Q8Z8v8B2e7M68qaEisUgCg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.4275.xml (hash 9zKdVtSkYi1oRqKr68qECg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.4258.xml (hash dJxlS/OUokV/hstsiYL8cg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.4257.xml (hash +bQ+MKImRx8kjOnCnaZsJw==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.4256.xml (hash Z5fmRO4h176/oJbpS06HRg==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file SDClientTask.NLWS0098.3439.xml (hash 6inLAf69hhsY96rrUTCdPQ==)
      Fri, 10 Oct 2008 08:31:22 Preparing to download file  (hash )
      Fri, 10 Oct 2008 08:31:22 Downloading files to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\
      Fri, 10 Oct 2008 08:31:22 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9165.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9165.xml.
      Fri, 10 Oct 2008 08:31:22 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9076.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9076.xml.
      Fri, 10 Oct 2008 08:31:22 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9050.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9050.xml.
      Fri, 10 Oct 2008 08:31:22 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9049.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9049.xml.
      Fri, 10 Oct 2008 08:31:22 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9039.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9039.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9035.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9035.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9018.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9018.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9016.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9016.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9015.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9015.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9014.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9014.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.9012.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.9012.xml.
      Fri, 10 Oct 2008 08:31:23 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.8064.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.8064.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.7838.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.7838.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.6449.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.6449.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.5470.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.5470.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.5127.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.5127.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.5030.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.5030.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.4907.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.4907.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.4319.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.4319.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.4275.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.4275.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.4258.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.4258.xml.
      Fri, 10 Oct 2008 08:31:24 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.4257.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.4257.xml.
      Fri, 10 Oct 2008 08:31:25 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.4256.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.4256.xml.
      Fri, 10 Oct 2008 08:31:25 The remote operation file http://127.0.0.1:9592/landesk/files/SDClientTask.NLWS0098.3439.xml was downloaded to C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files\SDClientTask.NLWS0098.3439.xml.
      Fri, 10 Oct 2008 08:31:25 Performing TCP connection with a timeout of -1 milliseconds
      Fri, 10 Oct 2008 08:31:27 Download information for http://127.0.0.1:9592/landesk/files/ : 43,119 bytes in 0:00:00.953 seconds, bandwidth 44.1851 kb/s
      Fri, 10 Oct 2008 08:31:30 Download information for http://127.0.0.1:9592/landesk/files/ : 43,119 bytes in 0:00:01.359 seconds, bandwidth 30.9848 kb/s
      Fri, 10 Oct 2008 08:31:32 Download information for http://127.0.0.1:9592/landesk/files/ : 43,119 bytes in 0:00:00.406 seconds, bandwidth 103.7153 kb/s
      Fri, 10 Oct 2008 08:31:34 Download information for http://127.0.0.1:9592/landesk/files/ : 43,119 bytes in 0:00:00.156 seconds, bandwidth 269.9256 kb/s
      Fri, 10 Oct 2008 08:31:36 Download information for http://127.0.0.1:9592/landesk/files/ : 43,119 bytes in 0:00:00.203 seconds, bandwidth 207.4305 kb/s
      Fri, 10 Oct 2008 08:31:36 Performing TCP connection with a timeout of 2500 milliseconds
      Fri, 10 Oct 2008 08:31:43 Download information for http://127.0.0.1:9592/landesk/files/ : 43,119 bytes in 0:00:03.718 seconds, bandwidth 11.3256 kb/s
      Fri, 10 Oct 2008 08:31:43 An error (-2147024713, An error occured downloading the file.) occured downloading the remote operation file http://127.0.0.1:9592/landesk/files/.
      Fri, 10 Oct 2008 08:31:43 Policy request has been processed.
      Fri, 10 Oct 2008 08:31:43 Checking for rescheduled policies
      Fri, 10 Oct 2008 08:31:43 [STOP] Policy Synchronization application complete.

        • 1. Re: Policies not downloaded by all computers with LD8.8 SP2
          Rookie

          I'm getting the same message as you after I have upgraded. But at my place, I'm getting it on every computer I install.

          • 2. Re: Policies not downloaded by all computers with LD8.8 SP2
            zman Master

            So we had a very similar issue after upgrading to 8.8, very long story but all our policies/tasks were not upgraded on the core due to a hard coded timeout period during the upgrade. This left us with policies that did not contain a corresponding xml file in the \\core\ldmain\landesk\files.  So the policy sync says give me the xml file and the core says yeah here is the path, but it is not there. so policy sync be such a hard worker continues to look for the file(s) forever. I requested an ER for sync to do better error checking.

             

             

             

            The good news is if this is your problem, simply right clicking on the policy that is missing the xml file will usually create the xml file. However, It could be something different but this looks strangely familiar to me.  Also check  C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files for  @@partial@@_  files.

             

             

             

            If this is the case I have a sql query that helped us ferret out the policies that needed to be updated.  Either way sync needs to be smarter in these cases where there are issues downloading xml files. This is the real world, where things sometimes don't work.

            1 of 1 people found this helpful
            • 3. Re: Policies not downloaded by all computers with LD8.8 SP2
              Rookie

              Thanks for this suggestion. You are correct, it is caused by a corrupt or not correctly working policy. Rightmouse click did not work for me, but I recreated some policies and now it is working. Thanks a lot!

              • 4. Re: Policies not downloaded by all computers with LD8.8 SP2
                zman Master

                Good to hear that, and that my scars can help others - LOL. So to help us all out PLEASE put in an ER concerning this so that sync has better error handling. One simple error should not cause this issue. Amclient had a similiar issue when the registry rights were not correct.

                 

                Also curious how you discovered which one of the policies was not being downloaded/corrupt.