5 Replies Latest reply on Apr 4, 2017 6:15 AM by John Stuart-Robson

    How do you set up mail mapping to only add notes and not create new records?

    CraigMiddelstadt Master

      I have the need to only update a process with notes and not create new records from that mailbox.

      When only mapping to the notes and an email comes in without the subject key word "Update:" it is creating a new record with no subject and description created by system.

      I am trying to only update the process with notes and want to prevent new records to be created.

      The appropriate privileges has been given to C:\Windows\Temp.  Any thoughts?

      I have my mappings set up like this:

      Mail1.png

       

      mail2.png