2 Replies Latest reply on Mar 31, 2017 5:52 AM by rahul

    We are getting error in console when click on the query "Result view encountered the following issue and connot run.The Operation has time out." Kindly help.

    rahul Apprentice

      We are getting error in console when click on the query "Result view encountered the following issue and connot run.The Operation has time out." Kindly help.Error1.png

        • 1. Re: We are getting error in console when click on the query "Result view encountered the following issue and connot run.The Operation has time out." Kindly help.
          andreas.lindner Expert

          Hi rahul,

           

          I'd check if there is a problem with the query design first. But if you console times out, you can actually define the timeout in the config file of your console.

          It can usually be found in "C:\Program Files (x86)\LANDESK\Service Desk\Console\". If you're using a 64bit OS, you need to edit the Consolex64.exe.config file and change the following value:

          Timeout.png

          Set it e.g. to 300000, save the file, close and reopen your console and try your query again.

           

          Regards,

          Andreas

          • 2. Re: We are getting error in console when click on the query "Result view encountered the following issue and connot run.The Operation has time out." Kindly help.
            rahul Apprentice

            Hi,

             

            We have tried but the issue remain same and this issue occurring with the Request management module.

             

            Error screen1.png

            The details of error is :

             

            See the end of this message for details on invoking

            just-in-time (JIT) debugging instead of this dialog box.

             

             

            ************** Exception Text **************

            System.Net.WebException: The operation has timed out

               at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

               at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

               at Microsoft.Web.Services2.WebServicesClientProtocol.GetWebResponse(WebRequest request)

               at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

               at Touchpaper.Framework.SoapClient.Web.SoapClientProxy.Invoke(String action, Object[] arrayParams)

               at Touchpaper.Framework.Data.DataService.RunPagedQuery(QueryBuilder QueryBuilder, DataPaging DataPaging)

               at Touchpaper.Framework.Data.DisconnectedReader.ExecutePagedQuery(DataPaging dataPaging)

               at Touchpaper.Console.UI.Windows.QueryResultData.GetFirstPage()

               at Touchpaper.Console.UI.Windows.QueryPagedDataObjectListControl.SetPagedReader(IPagedDataObjectReader pagedReader)

               at Touchpaper.Console.UI.Windows.ResultsControl.ExecuteQuery(ConsoleQueryBuilder consoleQueryBuilder)

               at Touchpaper.Console.UI.Windows.ResultsControl.PopulateResults()

               at Touchpaper.Console.UI.Windows.QueryDesignerControl.ShowRequestedPage(Pages requestedPage)

               at System.Windows.Forms.Button.WndProc(Message& m)

               at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

             

             

             

             

            ************** Loaded Assemblies **************

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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            ----------------------------------------

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                CodeBase: file:///C:/Program%20Files%20(x86)/LANDESK/Service%20Desk/Console/Touchpaper.Knowledge.UI.DLL

            ----------------------------------------

            Microsoft.GeneratedCode

                Assembly Version: 1.0.0.0

                Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

                CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

            ----------------------------------------

            Microsoft.GeneratedCode

                Assembly Version: 1.0.0.0

                Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

                CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

            ----------------------------------------

            Microsoft.GeneratedCode

                Assembly Version: 1.0.0.0

                Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

                CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

            ----------------------------------------

            Microsoft.mshtml

                Assembly Version: 7.0.3300.0

                Win32 Version: 7.0.3300.0

                CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll

            ----------------------------------------

            Touchpaper.Resources.Framework.Enumerations

                Assembly Version: 10.3.0.95

                Win32 Version: 10.3.0.95

                CodeBase: file:///C:/Program%20Files%20(x86)/LANDESK/Service%20Desk/Console/Touchpaper.Resources.Framework.Enumerations.DLL

            ----------------------------------------

            System.Data.SqlXml

                Assembly Version: 4.0.0.0

                Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

                CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Data.SqlXml/v4.0_4.0.0.0__b77a5c561934e089/System.Data.SqlXml.dll

            ----------------------------------------

            Microsoft.GeneratedCode

                Assembly Version: 1.0.0.0

                Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

                CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

            ----------------------------------------

            System.Deployment

                Assembly Version: 4.0.0.0

                Win32 Version: 4.0.30319.34274 built by: FX452RTMGDR

                CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll

            ----------------------------------------

            Touchpaper.ClientClasses.KnowledgeManagement

                Assembly Version: 10.3.0.95

                Win32 Version: 10.3.0.95

                CodeBase: file:///C:/Program%20Files%20(x86)/LANDESK/Service%20Desk/Console/Touchpaper.ClientClasses.KnowledgeManagement.DLL

            ----------------------------------------

            Touchpaper.Resources.Client

                Assembly Version: 10.3.0.95

                Win32 Version: 10.3.0.95

                CodeBase: file:///C:/Program%20Files%20(x86)/LANDESK/Service%20Desk/Console/Touchpaper.Resources.Client.DLL

            ----------------------------------------

             

             

            ************** JIT Debugging **************

            To enable just-in-time (JIT) debugging, the .config file for this

            application or computer (machine.config) must have the

            jitDebugging value set in the system.windows.forms section.

            The application must also be compiled with debugging

            enabled.

             

             

            For example:

             

             

            <configuration>

                <system.windows.forms jitDebugging="true" />

            </configuration>

             

             

            When JIT debugging is enabled, any unhandled exception

            will be sent to the JIT debugger registered on the computer

            rather than be handled by this dialog box.

             

             

             

            Kindly help.