What is the exact attribute that you are referring to as a Serial Number? I usually look it up from System > Serial Number
You can also type "wmic bios get serialnumber" in CMD for any device to get the serial number and check if they match
Thanks for the message.
Both SN in the inventory are incorrect.
System > Serial Number
Bios > Serial Number
Running a batch file would help us figure if there are more records, but I we need the actually records updated correct. Doing a full scan doesn't updated it. I will probably try reinstalling the agent - but I am not sure that forces the SN to update. And... I have no idea what caused it.
Turns out LANDesk was the correct record after all.
Thanks for sending the command - I used it in the batch file, wrote it to a file, changed the name of the file to the computername and moved it to the network.
What a relief!