1 Reply Latest reply on Oct 10, 2008 9:22 AM by phoffmann

    CleanupSDMCache.exe error on Windows 2000 server after installing client


      I get this error message (below) from Windows 2000 server from time to time

      I ran the CleanupSDMCache.exe from command line with no error

      and i ran the inventory manually and no error either

      Any ideas?

      there is nothing on this forum about this that i can find


      Event Type:    Information
      Event Source:    Application Popup
      Event Category:    None
      Event ID:    26
      Date:        10/9/2008
      Time:        2:49:59 PM
      User:        N/A
      Computer:    S4-OTT-MQDEV
      Application popup: CleanupSDMCache.exe - Unable To Locate DLL :
      The dynamic link library ldredirect.dll could not be found in the specified path
      C:\Program Files\LANDesk\LDClient;.;C:\WINNT\system32;C:\WINNT\system;

        • 1. Re: CleanupSDMCache.exe error on Windows 2000 server after installing client
          phoffmann SupportEmployee

          Well - since it's complaining about "LDREDIRECT.DLL" - is that one present? The way I read the error, that's what we're having problems finding


          It should normally live in "C:\PROGRAM FILES\LANDesk\LDCLIENT\" ...


          It sounds like either the file isn't there, or we're having problems accessing it (check NTFS permissions)? Compare against a healthy client. A Filemon trace might be interesting (push come to shove) - should show you if we're running into problems trying to access LDREDIRECT.DLL


          Also - remember that if you run stuff yourself, you're running it - I guess - as local admin, while LANDesk would normally execute as local system.


          Hope this gets you started in the right direction.


          Paul Hoffmann

          LANDesk EMEA Technical Lead