3 Replies Latest reply on Apr 12, 2017 1:57 PM by Motaz

    Query displays 'no value' inconsistantly for some current assigned users, request for service tickets but there is a current assigned user.

    Jlmason Apprentice

      Query is grouped by Current Assigned user.  When I run it, the top return shows a 'No Value' for current assigned users.  When I open the ticket and look at the assignments, the ticket was assigned, the notification to the Analyst is there as well.

      I have 28 values returning this way and the issue exists on 6 different reports.  There are hundreds of tickets that are displaying properly with assigned users.  I can't figure out what is causing these tickets to show 'no value'

      RFS LDSD query issue.jpg

      RFS LDSD query issue 2.jpg