8 Replies Latest reply on Apr 21, 2017 2:52 AM by andreas.lindner

    Inbound emails not adding attachments

    Shaza.Paterson-Jones Apprentice

      There is a bit of an odd issue we are experiencing.

       

      inbound emails are logging as normal, so thats fine, but any emails with an attachment, or multiple attachments, are not added the relevant attached documents to the incident that is being created.

       

      The mappings are all correct as far as I can see.

       

      The incident itself recognizes that the email had an attachment, but it doesn't seem to actually add the document to be accessible from within the incident itself.

       

      I've looked about on previous discussions, but can't find anything that relates to this.

       

      Does anyone have any ideas as to what is not working?