Hello. New to LDS D and all my LDSD resources are no longer with the Company(yes it is good to be new). We are going live on Monday and an issue was just reported whereby any incident that is created, regardless of the person or group, automatically assigns the incident to the Service Desk group. What I would want to do is have the ticket assigned to the currently logged on user and the current group rather than everything dump into the Service Desk group who may have no idea what the creator was thinking. Ideally, I would want to be able to assign the ticket upon creation if it needs to be routed to another group, but for the short term, I am happy to be able to save and then Re-Assign.
I appreciate any and all responses, Please don't assume any level of knowledge with how to administer and configure LDSD as I had limited knowledge transfer (a day). I do have SA access so that's a start. Thank you in advance!