Currently we are using Landesk 2016.3 and are having following 2 requirements :
1: We want to do a third party application integration with LanDesk by using Event manager functionality in LanDesk.
In this, 3rd party tool needs to pass the parameter to LanDesk web service which will pass the parameter
to LanDesk and creates a ticket.
2 : We need a way where we could have a bi-directional communication with LanDesk , wherein we can send data to LanDesk
and also send data back from LanDesk to external tools.
we are looking to explore ways to achieve this while we don't have enough documents to go forward.
Kindly can someone help us with this or provide any known documents.