As an service desk analyst I will create a problem ticket from within a resolved incident record.
In the Process designer on your Incident Process, after the Resolved Incident State check whether you have added a manual action and automatic action for the creation of Problem record.
Manual Action -> Create Problem from Incident
Automatic Action -> Create Problem
Automatic Action properties set the default process to Standard Problem Process.
You can refer the OOTB process of Incident to get more idea.
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