Unfortunately not really. I'm guessing that only administrators can see the tasks created by others then.
You *COULD* shove all of the users into a single TEAM (the idea being that "support group" gets to see each others' tasks for instance). Which would be a bit of an overkill hack, but it'd work.
Not exactly a big fan of this idea in principle though. People being able to see things that are outside of their general scope tends to cause grief of some sort sooner (usually) or later (rarely).
So - if you use this with caution, you COULD set up a "gigantic team" and solve it that way.
I really thought this would work so I threw my Help Desk user group into the LANDesk Administrators Team. They see more scheduled tasks but not all scheduled tasks created by all users ie. they cant see items scheduled by the administrator who is also in that team. frustrating as I really need my Help Desk to see these automated scheduled tasks that LPM is kicking off and i don't want to give them admin rights.
OK - so if your goal is to see "automated tasks" by your service desk people, why don't you just throw your "automated task owner" + "your Help Desk People" into a single TEAM (and I'm not talking about an admin team).
A TEAM member will be able to see THEIR own tasks (naturally) and any tasks of a fellow team member.
You configure TEAMS as part of the user (you add them to a TEAM). Here's a screenshot to give you some visual guidance.
... that way - being part of the same team - they should be able to see each others' tasks and nicely?
Added everyone to the same team however I still cannot see other individual team members "my tasks" items. What it appears to have done is created a "Shared folder" for all members of that team. It does not allow you to see the "my tasks" of each of the members.
This is my Automated Software Delivery account that uses LPM to create new scheduled tasks in LDMS. My Tasks displays all the items created in automation
This is my "Help Desk" account in the same team as the Automated Software Delivery Account. I cannot see anything from the Automated Software delivery accounts's "My Tasks"
Any administrator account can see All Tasks including those within the "My tasks" of other accounts.
There appears to be no options in Service Manager to assign automated software installation tasks to other folders such as the public folder:
I'd just like to share how I worked around this problem to provide the HD members of my team the ability to see all automated tasks without giving them Administrator access in LDMS. It's not a perfect fix as they are unable to interact with the tasks but they can see them.
I created a database view from the LDMS database on the LD_Task table and selected the attributes I felt required. Filtered it by criteria relating to Automation tasks.
On Landesk Service desk I created a new data connection from LDMS using this new view. Using GUID as the primary key (name field).
Built a query in the query designer to display records from this data connection.
Now my HD staff can view the success/failure/status of each Automated software task sent in LDMS.
I found this helpful for determining the definition of the Task_Status Codes: