3 Replies Latest reply on Jun 8, 2017 4:31 AM by phoffmann

    Provisioning Failure, SMBIOS failed to start.

    anel206 Rookie

      Hello,

      I have followed the provisioning instructions for pulling an image in version 9.6. The image deploye provisioning task fails. I have pulled the ldprovision log from the xdrive on the client and read through it. It is showing that the "SMBIOS failed to start". I have attached the logs below. Thanks in advance.

      2017-05-09 22:54:19(1820-1824) ldProvision:Using [SRV-LD-MS] for Core

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBiosHelper::IsRunning - Checking to see if smbios service is running

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios service is running.

      2017-05-09 22:54:19(1820-1824) ldProvision:Could not open smbios service.

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBios service not running

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBiosHelper::GetSMBios(  )

      2017-05-09 22:54:19(1820-1824) ldProvision:Expanding %SystemRoot%\SysWOW64

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBiosHelper::GetSMBios - /ldlogon/cismbios.sys

      2017-05-09 22:54:19(1820-1824) ldProvision:downloading /ldlogon/cismbios.sys

      2017-05-09 22:54:19(1820-1824) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\cismbios.sys" http://SRV-LD-MS/ldlogon/cismbios.sys)

      2017-05-09 22:54:19(1820-1824) ldProvision:Process exit code:0

      2017-05-09 22:54:19(1820-1824) ldProvision:Installing the driver

      2017-05-09 22:54:19(1820-1824) ldProvision:Installing service X:\ldprovision\cismbios.sys

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBiosHelper::InstallSMBios - Checking to see if smbios service is running

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios Service Exists

      2017-05-09 22:54:19(1820-1824) ldProvision:Installing smbios driver

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios Service Exists

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios service is running.

      2017-05-09 22:54:19(1820-1824) ldProvision:Starting smbios service

      2017-05-09 22:54:19(1820-1824) ldProvision:FAILED:  smbios service won't start

      2017-05-09 22:54:19(1820-1824) ldProvision:Getting server identifiers

      2017-05-09 22:54:19(1820-1824) ldProvision:Serial Number by WMI: YB068326H

      2017-05-09 22:54:19(1820-1824) ldProvision:Serial Number: YB068326H

      2017-05-09 22:54:19(1820-1824) ldProvision:ServerIdentifier::getAMT_GUID - Checking to see if smbios service is running

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBiosHelper::IsRunning - Checking to see if smbios service is running

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios service is running.

      2017-05-09 22:54:19(1820-1824) ldProvision:Getting smbios service path.

      2017-05-09 22:54:19(1820-1824) ldProvision:checking path X:\ldprovision vs \??\X:\ldprovision

      2017-05-09 22:54:19(1820-1824) ldProvision:SMBiosHelper::StopSMBIOS - Checking to see if smbios service is running

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios service is running.

      2017-05-09 22:54:19(1820-1824) ldProvision:Checking to see if smbios Service Exists

      2017-05-09 22:54:19(1820-1824) ldProvision:Removing smbios driver

      2017-05-09 22:54:19(1820-1824) ldProvision:ldProvision started

      2017-05-09 22:54:19(1820-1824) ldProvision:Entering downloadbyproxy.

      2017-05-09 22:54:19(1820-1824) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "x:\CBA8\cbaroot\alert\provisioning.ruleset.xml" http://SRV-LD-MS/LdLogon/alertrules/provisioning.ruleset.xml)

      2017-05-09 22:54:19(1820-1824) ldProvision:Process exit code:0

      2017-05-09 22:54:19(1820-1824) ldProvision:The file (x:\CBA8\cbaroot\alert\provisioning.ruleset.xml) was successfully downloaded

      2017-05-09 22:54:19(1820-1824) ldProvision:Entering downloadbyproxy.

      2017-05-09 22:54:19(1820-1824) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\ldprovision_config.windows.xml" http://SRV-LD-MS/LdLogon/Provisioning/windows/ldprovision_config.windows.xml)

      2017-05-09 22:54:19(1820-1824) ldProvision:Process exit code:0

      2017-05-09 22:54:19(1820-1824) ldProvision:The file (X:\ldprovision\ldprovision_config.windows.xml) was successfully downloaded

      2017-05-09 22:54:19(1820-1824) ldProvision:Entering downloadbyproxy.

      2017-05-09 22:54:19(1820-1824) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\LaunchldprovisionAsUser.exe" http://SRV-LD-MS/LdLogon/Provisioning/windows/LaunchldprovisionAsUser.exe)

      2017-05-09 22:54:19(1820-1824) ldProvision:Process exit code:0

      2017-05-09 22:54:19(1820-1824) ldProvision:The file (X:\ldprovision\LaunchldprovisionAsUser.exe) was successfully downloaded

      2017-05-09 22:54:19(1820-1824) ldProvision:Entering downloadbyproxy.

      2017-05-09 22:54:19(1820-1824) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\ProvisionGUI.exe" http://SRV-LD-MS/LdLogon/Provisioning/windows/ProvisionGUI.exe)

      2017-05-09 22:54:19(1820-1824) ldProvision:Process exit code:0

      2017-05-09 22:54:19(1820-1824) ldProvision:The file (X:\ldprovision\ProvisionGUI.exe) was successfully downloaded

      2017-05-09 22:54:19(1820-1824) ldProvision:Entering downloadbyproxy.

      2017-05-09 22:54:19(1820-1824) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\provcomm.dll" http://SRV-LD-MS/LdLogon/Provisioning/windows/provcomm.dll)

      2017-05-09 22:54:19(1820-1824) ldProvision:Process exit code:0

      2017-05-09 22:54:19(1820-1824) ldProvision:The file (X:\ldprovision\provcomm.dll) was successfully downloaded

      2017-05-09 22:54:19(1820-1824) ldProvision:download prerequisite files OK

      2017-05-09 22:54:19(1820-1824) ldProvision:Running in Daemon mode.

      2017-05-09 22:54:19(1820-1824) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:54:19(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:20(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:20(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:54:20(1820-1824) ldProvision:Retry count 1 of 1

      2017-05-09 22:54:20(1820-1824) ldProvision:There were no valid templates to be downloaded and we are in daemon mode.  ldProvision will exit.

      2017-05-09 22:54:25(1820-1824) ldProvision:ProvisionGUI.exe start OK

      2017-05-09 22:54:25(1820-1824) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:54:25(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:25(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:25(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:54:25(1820-1824) ldProvision:Retry count 1 of 1

      2017-05-09 22:54:25(1820-1824) ldProvision:Starting background thread to check for tasks.

      2017-05-09 22:54:25(1820-2008) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:54:25(1820-2008) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:25(1820-2008) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:25(1820-2008) ldProvision:Computer ID: 5404

      2017-05-09 22:54:35(1820-2008) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:54:35(1820-2008) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:35(1820-2008) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:35(1820-2008) ldProvision:Computer ID: 5404

      2017-05-09 22:54:38(1820-1824) ldProvision:Call web service CheckCredentials()

      2017-05-09 22:54:38(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:39(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:39(1820-1824) ldProvision:Call web service GetDeliveryMethods()

      2017-05-09 22:54:39(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:40(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:40(1820-1824) ldProvision:Call web service GetTemplatesForUser()

      2017-05-09 22:54:40(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:41(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:41(1820-1824) ldProvision:Download template menu OK

      2017-05-09 22:54:41(1820-1824) ldProvision:Starting background thread to check for tasks.

      2017-05-09 22:54:41(1820-680) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:54:41(1820-680) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:41(1820-680) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:41(1820-680) ldProvision:Computer ID: 5404

      2017-05-09 22:54:48(1820-1824) ldProvision:Call web service ScheduleTemplateWithComputerIdentifiers()

      2017-05-09 22:54:48(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:50(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:50(1820-1824) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:54:53(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:53(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:53(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:54:53(1820-1824) ldProvision:Retry count 1 of 40

      2017-05-09 22:54:56(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:56(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:56(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:54:56(1820-1824) ldProvision:Retry count 2 of 40

      2017-05-09 22:54:59(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:54:59(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:54:59(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:54:59(1820-1824) ldProvision:Retry count 3 of 40

      2017-05-09 22:55:02(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:02(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:02(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:02(1820-1824) ldProvision:Retry count 4 of 40

      2017-05-09 22:55:05(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:05(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:05(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:05(1820-1824) ldProvision:Retry count 5 of 40

      2017-05-09 22:55:09(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:09(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:09(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:09(1820-1824) ldProvision:Retry count 6 of 40

      2017-05-09 22:55:12(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:12(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:12(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:12(1820-1824) ldProvision:Retry count 7 of 40

      2017-05-09 22:55:15(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:15(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:15(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:15(1820-1824) ldProvision:Retry count 8 of 40

      2017-05-09 22:55:18(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:18(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:18(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:18(1820-1824) ldProvision:Retry count 9 of 40

      2017-05-09 22:55:21(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:21(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:21(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:21(1820-1824) ldProvision:Retry count 10 of 40

      2017-05-09 22:55:24(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:24(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:24(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:24(1820-1824) ldProvision:Retry count 11 of 40

      2017-05-09 22:55:27(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:28(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:28(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:28(1820-1824) ldProvision:Retry count 12 of 40

      2017-05-09 22:55:31(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:31(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:31(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:31(1820-1824) ldProvision:Retry count 13 of 40

      2017-05-09 22:55:34(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:34(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:34(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:34(1820-1824) ldProvision:Retry count 14 of 40

      2017-05-09 22:55:37(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:37(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:37(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:37(1820-1824) ldProvision:Retry count 15 of 40

      2017-05-09 22:55:40(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:40(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:40(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:40(1820-1824) ldProvision:Retry count 16 of 40

      2017-05-09 22:55:43(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:43(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:43(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:43(1820-1824) ldProvision:Retry count 17 of 40

      2017-05-09 22:55:47(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:47(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:47(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:47(1820-1824) ldProvision:Retry count 18 of 40

      2017-05-09 22:55:50(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:50(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:50(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:50(1820-1824) ldProvision:Retry count 19 of 40

      2017-05-09 22:55:53(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:53(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:53(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:53(1820-1824) ldProvision:Retry count 20 of 40

      2017-05-09 22:55:56(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:56(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:56(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:56(1820-1824) ldProvision:Retry count 21 of 40

      2017-05-09 22:55:59(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:55:59(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:55:59(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:55:59(1820-1824) ldProvision:Retry count 22 of 40

      2017-05-09 22:56:02(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:03(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:03(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:03(1820-1824) ldProvision:Retry count 23 of 40

      2017-05-09 22:56:06(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:06(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:06(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:06(1820-1824) ldProvision:Retry count 24 of 40

      2017-05-09 22:56:09(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:09(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:09(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:09(1820-1824) ldProvision:Retry count 25 of 40

      2017-05-09 22:56:12(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:12(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:12(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:12(1820-1824) ldProvision:Retry count 26 of 40

      2017-05-09 22:56:15(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:15(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:15(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:15(1820-1824) ldProvision:Retry count 27 of 40

      2017-05-09 22:56:18(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:18(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:18(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:18(1820-1824) ldProvision:Retry count 28 of 40

      2017-05-09 22:56:21(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:22(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:22(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:22(1820-1824) ldProvision:Retry count 29 of 40

      2017-05-09 22:56:25(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:25(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:25(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:25(1820-1824) ldProvision:Retry count 30 of 40

      2017-05-09 22:56:28(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:28(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:28(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:28(1820-1824) ldProvision:Retry count 31 of 40

      2017-05-09 22:56:31(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:31(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:31(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:31(1820-1824) ldProvision:Retry count 32 of 40

      2017-05-09 22:56:34(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:34(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:34(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:34(1820-1824) ldProvision:Retry count 33 of 40

      2017-05-09 22:56:37(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:37(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:37(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:37(1820-1824) ldProvision:Retry count 34 of 40

      2017-05-09 22:56:40(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:40(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:40(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:40(1820-1824) ldProvision:Retry count 35 of 40

      2017-05-09 22:56:44(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:44(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:44(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:44(1820-1824) ldProvision:Retry count 36 of 40

      2017-05-09 22:56:47(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:47(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:47(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:47(1820-1824) ldProvision:Retry count 37 of 40

      2017-05-09 22:56:50(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:50(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:50(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:50(1820-1824) ldProvision:Retry count 38 of 40

      2017-05-09 22:56:53(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:53(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:53(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:53(1820-1824) ldProvision:Retry count 39 of 40

      2017-05-09 22:56:56(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:56(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:56(1820-1824) ldProvision:Computer ID: 5404

      2017-05-09 22:56:56(1820-1824) ldProvision:Retry count 40 of 40

      2017-05-09 22:56:56(1820-1824) ldProvision:Call web service GetTemplatesForUser()

      2017-05-09 22:56:56(1820-1824) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:58(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:58(1820-1824) ldProvision:Download template menu OK

      2017-05-09 22:56:58(1820-1824) ldProvision:Starting background thread to check for tasks.

      2017-05-09 22:56:58(1820-1760) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:56:58(1820-1760) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:56:58(1820-1760) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:56:58(1820-1760) ldProvision:Computer ID: 5404

      2017-05-09 22:57:08(1820-1760) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:57:08(1820-1760) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:57:08(1820-1760) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:57:08(1820-1760) ldProvision:Computer ID: 5404

      2017-05-09 22:57:18(1820-1760) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

      2017-05-09 22:57:18(1820-1760) ldProvision:Start TryallWebService Attempt:0.

      2017-05-09 22:57:19(1820-1760) ldProvision:End TryallWebService Attempt:0. ExitCode:0

      2017-05-09 22:57:19(1820-1760) ldProvision:Computer ID: 5404

        • 1. Re: Provisioning Failure, SMBIOS failed to start.
          michael.odriscoll SupportEmployee

          Hi Alexandre,

           

          Thanks for posting to the Community.

           

          Are you still experiencing this issue? Please share any information you have here.

           

          Michael

          • 2. Re: Provisioning Failure, SMBIOS failed to start.
            phoffmann SupportEmployee

            A bit more description is usually a good idea.

             

            • The SMBIOS driver not starting may be a thing, but I don't think it's your actual problem.

             

            • If you check your log, you'll notice that we're attempting (and failing) 40 times to communicate with the provisioning www-service. You can see that from entries like the following block of lines:

             

            (...)

            2017-05-09 22:56:44(1820-1824) ldProvision:Retry count 36 of 40

            2017-05-09 22:56:47(1820-1824) ldProvision:Start TryallWebService Attempt:0.

            2017-05-09 22:56:47(1820-1824) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2017-05-09 22:56:47(1820-1824) ldProvision:Computer ID: 5404

            (...)

             

            ... but since we're not able to talk to the www-service, provisioning gives up (it gets instructions on "what to do" from the www-service).

             

            Check on the Core-side (IIS logs) whether the client is even registered in the logs (based on IP). My expectation is that the Core never sees anything from the client, so you're likely to have a DNS problem to contend with as far as Win PE is concerned (and you may want to edit the image to include HOSTS entries to combat that).

             

            ... the SMBIOS failing to start isn't really crucial to get Provisioning to work. The failure of talking to the Core (and thus, not being able to pick up the "do these things" lists) is your actual problem.

             

            This should be a conversation / call with support, normally.

            • 3. Re: Provisioning Failure, SMBIOS failed to start.
              phoffmann SupportEmployee

              <Also moving this thread into the OS Provisioning section...>