We have created email thread for automated tickets - these tickets are created when a batch fails to load data to one of our clients. We have set up Distribution groups in Outlook for when an email is sent. But in the batch creation they have the option to change who the email gos to for alerting if it fails. so in image #1 this is the initial email generated in the Activity History of the Incident. The person running the batch chose the email list in image # 2 , then we want to bring in the To: email addresses from image #2 to the Description area of the ticket as shown in image #3.
I was wondering if anyone has done anything like this and can offer a suggestion on creating the function for the Description field of this type of Automated ticket/emails