9 Replies Latest reply on Jun 21, 2017 10:32 AM by ph0t0g02

    HTML Remote Control permission problem

    Landesk_User_Stk Rookie

      We are using LDMS 2013.3 SU1 and have various users and Administrators configured.

       

      The users who are in my helpdesk group can use the Remote Control option without a problem but when they try and connect to the HTML Remote Control, they get an authentication error.

       

      Administrators CAN use the HTML Remote so I'm guessing it's a permission problem somewhere but I can't see where to enable the HTML Remote function.

       

      Has anyone else had this issue?

       

      Thanks

      Adam