Having attended Interchange in London on Tuesday, it became apparent to me that going forward Ivanti Service Manager (derived from Heat) would be the more feature rich product.
Do you agree with this statement, or do I have my information incorrect?
I know both have no end of life and have active service paths, however the Service Manager product was described as having 'the best of both' and seemed to be the product where most work will be done.
I am currently in a project, to try to move our Service Desk (Landesk) over to the new workspaces format, as part of this project we are considering starting with a new database. The information provided at Interchange got me thinking; is it worth continuing with this project or should we start thinking about moving across to the Service Manager platform? As I am aware that porting licenses from one product to another is free at this time.
How far along is the Service Manager product in having links with LDMS (now Endpoint manager) can the Service Manager and Endpoint Manager Products be fully integrated, as Service Desk and Endpoint Manager can be, at this point in time?
Is there any documentation regarding the Service Manager product that someone can point me towards?
It is currently quite confusing to try to find the information I need, as the naming/rebranding of products on the websites do not yet appear to be complete, indeed the Ivanti website still seems to allude to Service Desk being the main Product, with heat products listed as a link to the old Heat website.
Can anyone from Ivanti or who works with Ivanti products shed further light on the situation?!