Thanks for coming to London Interchange, I’m glad to see you found it informative, we’ve had loads of positive feedback from the event.
As you have noticed, both Service Desk and Service Manager continue to be fully supported and have active roadmaps. Any customers who choose to migrate from Service Desk to Service Manager can do so at this time with no licence cost, however there is no pressure for any one to do so and if anyone has questions around this subject please do contact your Ivanti representative or partner for more assistance. I have asked yours to contact you to discuss this.
Adding Ivanti Endpoint Manager (formally known as LDMS) integration in to Service Manager is on the roadmap and the first phase of that is planned for delivery later this year.
Thank you again for your feedback, as always, it’s much appreciated,
Lara Hellman – ITSM Product Owner.
Thank you for your response, I did contact our account manager in the first instance however it would appear that he is on leave, I was just being imapatient
I look forward to his response in the near future, hopefully then we will be able to decide which direction to take our development in.
It seems a shame to ditch the Service Desk Workspaces deployment I have been creating however, if Service Manager is going to be the more feature rich 'best of both' product, it may be the best decision.
Also, yes interchange 17 was definitely a worthwhile event (as were the LD Connect events) it is good to know the upcoming developments and what 'may be'.
I highly recommend people attending in the future.