I need help accomplishing what I thought would be an easy configuration, but... not so much. In my Incident process, I have a decision marker that asks if the Incident Ticket should be converted to a change. If the answer is yes, I want to prefill some mandatory fields on the Incident ticket (category and subcategory).
I created an automatic action called Set Category with the intention that the category would be set by selecting a hard value automatically. I wanted this automatic action to be associated to the original Incident Window, however I can't find how to do this. When I drag the automatic action to the process I get an error that it is not set to a window.
We're using LDSD 2016.
Any thoughts on how I can accomplish this?