1 2 Previous Next 16 Replies Latest reply on Sep 9, 2010 11:32 AM by ckpepper02

    Failed to Download Additional Files

    Apprentice

      Hi,

       

      All my clients systems are on 8.8 sp2, we are sending a push job to download alot of files and getting


      Downloading file \\gbr607sz002\apps$\deploy\Compass\AMS Deployment\Scripts\old\MakeCompassConsult.cmd (v5dTufaxf3EgAKVgds5LSQ==, 7)
      Wed, 15 Oct 2008 13:20:47 Downloading file 808 of 808 from '\\gbr607sz002\apps$\deploy\Compass\AMS Deployment\Scripts\old\MakeCompassConsult.cmd'
      Wed, 15 Oct 2008 13:20:47 The file \\gbr607sz002\apps$\deploy\Compass\AMS Deployment\Scripts\old\MakeCompassConsult.cmd (7 levels) was not in the TMC cache.
      Wed, 15 Oct 2008 13:20:47 The file \\gbr607sz002\apps$\deploy\Compass\AMS Deployment\Scripts\old\MakeCompassConsult.cmd (7 levels) was not in the TMC cache.
      Wed, 15 Oct 2008 13:20:47 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\apps$\deploy\Compass\AMS Deployment\Scripts\old\MakeCompassConsult.cmd, attempt 0
      Wed, 15 Oct 2008 13:20:52 DownloadFile returned 0
      Wed, 15 Oct 2008 13:20:52 ..\AdditionalFiles.cpp(277): (80070035): Failed to download and hash all additional files
      Wed, 15 Oct 2008 13:20:52 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)

       

      I've deleted the distrubution package and re-hashed and tried sending to the systems but getting the same error

      I've been through the documents regarding failed to download message and hasnt made a difference

       

      any help would be appreciated

       

      Thanks

       

      Chris

        • 1. Re: Failed to Download Additional Files
          Apprentice

          Hi Chris,

           

          Similar thing hapend to me when distributing Office2003. The problem is that I did copy directly from the CD of MSOffice 2k3 to the distribution folder in the core server, and some of the files in the CD where hidden files, so eventually had to modify the hidden attribute in the LANDesk distribution folder for all the files.

           

          Cheers

          • 2. Re: Failed to Download Additional Files
            zman Master

            I think the readonly and hidden issue is just for http, but could be wrong, check it anyway.  So 808 files. sdclient will be slow to handle this many files.  One thing to consider is just compress the entire structure up, send it down,  explode it out on the hard drive and install.  Our you can use wget and it will be faster but you have to use http:// I think one large file is less talky then 808.  Run from source may be an option depending on size of link and program

            • 3. Re: Failed to Download Additional Files
              Apprentice

              I will give it a try

               

              This job used to be OK before 8.8 its just been happening since upgrading.

              I will try putting some logging on at the client end to see what that produces

              keep you updated.....

               

              Cheers

               

              Chris

              • 4. Re: Failed to Download Additional Files
                Apprentice

                well i've just tried doing the job as HTTP: and after taking some time I got an error!

                15/10/2008 20:29:22 :         1806 : GBR607SZ002 has completed task with status 5 (Delegated task complete.)

                15/10/2008 20:29:22 :         1806 : Proxy work thread for core GBR607SZ002 is complete.

                15/10/2008 20:29:22 :         1806 : Thread is complete, synchronizing status information.

                15/10/2008 20:29:22 : Warning: No link entries were returned.  No tasks will be synchronized

                15/10/2008 20:29:22 : Warning: No link entries were returned.  No tasks will be synchronized

                15/10/2008 20:29:22 :         1806 : Remote operations complete, synchronizing status information.

                15/10/2008 20:29:22 :         1806 : Task complete, returning status 6

                16/10/2008 08:40:44 : loading distribution task (1806) for global scheduler client.

                16/10/2008 08:40:45 : performing hash calculations on package : CACHE: AMS Deployment

                16/10/2008 08:40:45 : Calculating hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/fonts/a010033l.pfm

                <snip>

                 

                16/10/2008 11:39:42 : Calculating hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/gs8.61/lib/fixmswrd.pl

                16/10/2008 11:40:32 : ERROR: failed to get the hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/gs8.61/lib/fixmswrd.pl

                16/10/2008 11:40:32 : Exception in initializing global scheduler client : LANDesk.ManagementSuite.SoftwareDistribution.Business.HashFailedForFileException: Failed to get the hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/gs8.61/lib/fixmswrd.pl : Object reference not set to an instance of an object.. ---> System.NullReferenceException: Object reference not set to an instance of an object.

                at System.Security.Cryptography.HashAlgorithm.ComputeHash(Stream inputStream)

                at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath, Boolean bRedirect)

                --- End of inner exception stack trace ---

                at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath, Boolean bRedirect)

                at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath)

                at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashAdditionalFile(IHasherizer hasherizer, PackageFilesHashData packageFile)

                at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashPackageFiles(IHasherizer hasherizer)

                at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.Hash(IHasherizer hasherizer)

                at LANDesk.ManagementSuite.SoftwareDistribution.TaskHandler.SoftwareDistributionTaskHandler.HashPackages(ITargetMachine[] machines)

                at LANDesk.ManagementSuite.SoftwareDistribution.TaskHandler.SoftwareDistributionTaskHandler.ProcessMachines(IGSProxy proxy, ITaskProcessor processor, String connectionString, Int32 taskId, ITargetMachine[] machines, String content)

                16/10/2008 11:40:32 :         1806 : The task (1806) has been aborted.

                • 5. Re: Failed to Download Additional Files
                  phoffmann SupportEmployee

                  Well - the hash-calculation is being done entirely through .NET, so I'm guessing it's either had access problems or ran into problems of its own.

                   

                  Try to re-register ASP.NET (for 8.8 this needs to be 2.0), and/or re-starting IIS, to see if this does you any favours. If it does, you'll need to look at your IIS configuration.

                   

                  Hope this helps somewhat.

                   

                  Paul Hoffmann

                  LANDesk EMEA Technical Lead

                  • 6. Re: Failed to Download Additional Files
                    Apprentice

                    Paul,

                     

                    I've just tried that and still getting the same message

                    16/10/2008 12:15:04 : loading distribution task (1807) for global scheduler client.
                    16/10/2008 12:15:05 : performing hash calculations on package : CACHE: AMS Deployment
                    16/10/2008 12:15:05 : Calculating hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/gs8.61/lib/fixmswrd.pl
                    16/10/2008 12:15:56 : ERROR: failed to get the hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/gs8.61/lib/fixmswrd.pl
                    16/10/2008 12:15:56 : Exception in initializing global scheduler client : LANDesk.ManagementSuite.SoftwareDistribution.Business.HashFailedForFileException: Failed to get the hash for http://landesk/ldpackages/Compass/AMS Deployment/Ghost/gs8.61/lib/fixmswrd.pl : Object reference not set to an instance of an object.. ---> System.NullReferenceException: Object reference not set to an instance of an object.
                       at System.Security.Cryptography.HashAlgorithm.ComputeHash(Stream inputStream)
                       at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath, Boolean bRedirect)
                       --- End of inner exception stack trace ---
                       at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath, Boolean bRedirect)
                       at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath)
                       at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashAdditionalFile(IHasherizer hasherizer, PackageFilesHashData packageFile)
                       at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashPackageFiles(IHasherizer hasherizer)
                       at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.Hash(IHasherizer hasherizer)
                       at LANDesk.ManagementSuite.SoftwareDistribution.TaskHandler.SoftwareDistributionTaskHandler.HashPackages(ITargetMachine[] machines)
                       at LANDesk.ManagementSuite.SoftwareDistribution.TaskHandler.SoftwareDistributionTaskHandler.ProcessMachines(IGSProxy proxy, ITaskProcessor processor, String connectionString, Int32 taskId, ITargetMachine[] machines, String content)
                    16/10/2008 12:15:56 :         1807 : The task (1807) has been aborted.

                    • 7. Re: Failed to Download Additional Files
                      Apprentice

                      checked the IIS config and all looks ok

                       

                      still get failed to download additional files for 90% of the 5,000 odd agents we are deploying files too.

                       

                      Mon, 20 Oct 2008 14:16:20 ..\AdditionalFiles.cpp(277): (8DAC4027): Failed to download and hash all additional files
                      Mon, 20 Oct 2008 14:16:20 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)

                       

                      They all have SP2 client and been rebooted :(

                      Any other ideas?

                      • 8. Re: Failed to Download Additional Files
                        Apprentice

                        Mon, 20 Oct 2008 21:33:38 DownloadFile returned 8d860034
                        Mon, 20 Oct 2008 21:33:38 ..\AdditionalFiles.cpp(65): (8DAC4026): Failed to download file http://LANDesk.Gateway@10.224.2.37/ldlogon/FileLists/taskmanifest.GBR607SZ002.retail-group.net.1757.462.ini : (8D860034)

                         

                        looks like on the very last file its going to the gateway?

                         

                        I've put some xtrace's on clients to see what the logs produce

                        • 9. Re: Failed to Download Additional Files
                          Apprentice

                          Wed, 05 Nov 2008 13:32:32 File (\\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMSPS.bat) is not in cache
                          Wed, 05 Nov 2008 13:32:33 Unable to get the core server name, cannot request list of preferred servers
                          Wed, 05 Nov 2008 13:32:33 Cannot get preferred server list from core
                          Wed, 05 Nov 2008 13:32:34 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\taskmanifest.GBR607SZ002.retail-group.net.1934.588.ini, attempt 0
                          Wed, 05 Nov 2008 13:32:45 DownloadFile returned 4c9
                          Wed, 05 Nov 2008 13:32:45 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\taskmanifest.GBR607SZ002.retail-group.net.1934.588.ini, attempt 1
                          Wed, 05 Nov 2008 13:32:56 DownloadFile returned 4c9
                          Wed, 05 Nov 2008 13:32:56 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\taskmanifest.GBR607SZ002.retail-group.net.1934.588.ini, attempt 2
                          Wed, 05 Nov 2008 13:33:07 DownloadFile returned 4c9
                          Wed, 05 Nov 2008 13:33:07 ..\AdditionalFiles.cpp(65): (8DAC4026): Failed to download file http://LANDesk.Gateway@10.224.2.37/ldlogon/FileLists/taskmanifest.GBR607SZ002.retail-group.net.1934.588.ini : (80070002)
                          Wed, 05 Nov 2008 13:33:08 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)

                           

                          Getting an error 4c9 on some jobs now?

                           

                          plus in the sdclient.log getting the following

                           

                          Wed, 05 Nov 2008 13:32:57 Connect failed (10061) in ConnectToValidAddress (127.0.0.1:4868)
                          Wed, 05 Nov 2008 13:32:57 Performing TCP connection with a timeout of 2500 milliseconds
                          Wed, 05 Nov 2008 13:33:00 Connect failed (0) in ConnectToValidAddress (127.0.0.1:19074)
                          Wed, 05 Nov 2008 13:33:00 Performing TCP connection with a timeout of 2500 milliseconds
                          Wed, 05 Nov 2008 13:33:02 Connect failed (0) in ConnectToValidAddress (127.0.0.1:19074)
                          Wed, 05 Nov 2008 13:33:02 Performing TCP connection with a timeout of 2500 milliseconds
                          Wed, 05 Nov 2008 13:33:05 Connect failed (0) in ConnectToValidAddress (127.0.0.1:19074)
                          Wed, 05 Nov 2008 13:33:05 Performing TCP connection with a timeout of 2500 milliseconds
                          Wed, 05 Nov 2008 13:33:07 Connect failed (0) in ConnectToValidAddress (127.0.0.1:19074)

                           

                          Any ideas?

                           

                          thanks

                           

                          Chris

                          • 10. Re: Failed to Download Additional Files
                            Apprentice

                            Paul,

                             

                            I have changed my job to a policy supported push and on this job i'm running i am getting

                            06/11/2008 11:39:09 :         1937 : The task (1937) has been aborted.
                            06/11/2008 11:54:28 : loading distribution task (1937) for global scheduler client.
                            06/11/2008 11:54:29 : performing hash calculations on package : CHECK:AMS Pre-reqs
                            06/11/2008 11:54:29 : Calculating hash for \\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMS.bat
                            06/11/2008 11:55:19 : ERROR: failed to get the hash for \\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMS.bat
                            06/11/2008 11:55:20 : Exception in initializing global scheduler client : LANDesk.ManagementSuite.SoftwareDistribution.Business.HashFailedForFileException: Failed to get the hash for \\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMS.bat : Could not find file '\\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMS.bat'.. ---> System.IO.FileNotFoundException: Could not find file '\\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMS.bat'.
                            File name: '\\gbr607sz002\apps$\deploy\Compass\AMS PreReq Checks\checkAMS.bat'
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.GetReader(String fullPath)
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath, Boolean bRedirect)
                               --- End of inner exception stack trace ---
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath, Boolean bRedirect)
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Hasherizer.Hasherize(String fullPath)
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashAdditionalFile(IHasherizer hasherizer, PackageFilesHashData packageFile)
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashPrimaryFile(IHasherizer hasherizer, PackageFilesHashData packageFile)
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.HashPackageFiles(IHasherizer hasherizer)
                               at LANDesk.ManagementSuite.SoftwareDistribution.Business.Package.Hash(IHasherizer hasherizer)
                               at LANDesk.ManagementSuite.SoftwareDistribution.TaskHandler.SoftwareDistributionTaskHandler.HashPackages(ITargetMachine[] machines)
                               at LANDesk.ManagementSuite.SoftwareDistribution.TaskHandler.SoftwareDistributionTaskHandler.ProcessMachines(IGSProxy proxy, ITaskProcessor processor, String connectionString, Int32 taskId, ITargetMachine[] machines, String content)
                            06/11/2008 11:55:20 :         1937 : The task (1937) has been aborted.

                             

                            can you tell me what do i need to do to check the IIS configuration please

                             

                            Thanks

                            • 11. Re: Failed to Download Additional Files
                              Rookie

                              In my business, i had to reinstall the agent after the migration. They were marked as 8.8 but, when we scheduled the migration of the agent, some of them can't receive any distribution (even if they had one file to install).

                              So try to reinstall the agent (not an upgrade) in the latest version.

                              Nicolas

                              • 12. Re: Failed to Download Additional Files
                                Apprentice

                                Hi,

                                 

                                Thanks for the reply

                                 

                                So are your saying instead of right clicking on the agent and scheduling an agent deployment - create a package from the sp2 client zip  and deploy this to the systems?

                                 

                                Thanks

                                 

                                Chris

                                • 13. Re: Failed to Download Additional Files
                                  Rookie

                                  No, You can use this method again on the device that can't receive their packages.

                                   

                                  But, you can also use the method by generting a package and deploy it.

                                   

                                  In my case, i've just to reintall them by your method because of the wong first deploiement.

                                   

                                  Nicolas

                                  • 14. Re: Failed to Download Additional Files
                                    Rookie

                                    I see where it's stating it's having an error with the hash..

                                     

                                    Did you reset the hash on the software package?

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