2 Replies Latest reply on Jun 21, 2017 9:01 AM by cisjwynn

    After Incident has been Resolved, is there a way to go directly to the Survey window?

    JohnO Specialist

      Hi Everyone,

       

      Is there a way to go directly to the Survey window right after solving a ticket? What happens is that the person clicks on a link sent to them by e-mail and they have to click on COMPLETE SURVEY from the left hand menu to start the survey. Is there a quicker way to go to the survey instead?