Since LANDesk was initially implemented at the company I work with, about 7 years ago, it has been a struggle to maintain usage of the varying modules as focus has shifted according to the engineer or manager responsible for the product usage. I took over the management of the field of use for the product about 3 years ago and am now passing the torch, but I don't want to have the use of the product wax and wain according to wim or personal point of view.
I've started a document of the policies and procedures for usage of LANDesk, but before I get too deep wanted to know if anyone else might have embarked on this voyage ahead of me.
Basically, what I'm documenting is which modules we are using, what is their field of use, how we are using them, and identifying what modules we are not using so that management appreciates what features are not being utilized due to lack of resources or interest.
Anyone out there have a document they would like to share or even collaborate on?