1 Reply Latest reply on Oct 29, 2008 11:27 AM by edward

    Antivirus update problem

    Rookie

      Hi,

      We use laptops on a wireless network. Users are redirected to the login page after opening their web browsers.  The problem is as follows:

       

      In order for users to send and receive data, they must authenticate via the login page.  If an AV update is attempted while in this state (associated with

      the access point but user not authenticated) LANDesk AV will be "broken".  It removes practically all files in the folder, C:\Program Files\LANDesk\LDClient\Antivirus\Bases,

      and does not replace them. This leaves the LANDesk AV service in a state where it is unable to start which means no protection and no updates can occur. 

      So it cannot repair itself (as far as I know).  To fix this, I have to manually copy the files from the backup folder,  C:\Program Files\LANDesk\LDClient\Antivirus\Bases\backup,

      into the bases folder and then restart the service.

       

      I'm using LANDesk Antivirus client version 8.80.0.249.

       

      Why does the AV update remove the files in the folder, C:\Program Files\LANDesk\LDClient\Antivirus\Bases, if it can't replace them?

      Any ideas as to how I can prevent this?