First thing to look at would be the Core Server's NT Application Event log -- if the inventory scans would be rejected, that would give a reason as to why (i.e. table too short, usually).
Once we know "why", we can give you the steps to resolve it.
LANDesk EMEA Technical Lead
What version of LANDesk are you running?
What OS are these MAC Books running?
What is the LANDesk Log on the MAC client showing?
On the Configuration tab of the LANDesk Agent app it lists the LDMS server address. When you do your ping are you pinging whatever is listed in that field exactly as it is listed?
Also on the inventory tab is Send scan to LDMS server checked?
Those are the first 2 things I would check.
No entries in the Core Server NT Application Log. Everything looks good.
Thx for all the suggestions guys.
Here is the info as per your suggestions:
1. Core server event logs are fine. No indication of errors from the Mac.
2. Version of LANDesk is 8.8 SP2
3. OS the Mac Book is running is Mac OS X v10.5.5
4. Landesk log on the Mac book is reporting that the scan was sucessful.
5. I can ping the core server by both IP address and name.
6. Client is setup to scan to server.
Everything looks to be good from both the client and server point of view. I have even created a brand new Mac client to try and I'm still not getting the scans.
I thought only Windows systems were supposed to give me grief
So in the Landesk log when you kick off a scan in the first few lines you should have:
Communicating with Core? (CoreServerName): result=true, flags=0x00020002
The core server "CoreServerName" is pingable.
And a few lines from the end you should have
Sending scan file to server.
Finished sending scan file to server.
Is that what you are seeing in the log or are you seeing something else?
Yup. That's exactly what I'm seeing.
I was wondering if you have tried checking the box to save the inventory scan. Then take that scan file (with a .scn extension) and copy it to the ldscan directory on your core server?
From the sounds of the problem it really does not seem to be getting to the Core Server.
Also what is the version of the LANDesk agent that you installed on the macbook.
Took the scan file from the Macbook and put it in the scan folder. The server tried to process but it ended up in the ErrorScan folder. Odd thing about the scan file is that it doesn't follow our usual naming convention which is usually PC #.scn (eg. 123456S.scn). Instead, it was "Scan 2008-11-06 08;19;30 NST.txt". Is this what it's supposed to look like on a Mac?
Yes that is a normal file name for mac.
Another thing to check here is to run a full sync scan on the mac and try it
again. You can do this from the terminal.
/Library/Application\ Support/LANDesk/bin/ldscan -F -R
Just did the full scan. Put the resulting scan file into the LDSCAN folder and bingo, record is now in the database. Thanks! I finally have a database record for this system.
However, I'm confused as to why the scans aren't going directly to the database.
Hate to bump such and old thread, but after an hour of trying everything, this is what finally worked for me. Even 2 years later, this is still needed for OS X Lion.