1 2 Previous Next 15 Replies Latest reply on Nov 10, 2008 2:10 PM by MasterEales

    Cant deploy .exe .msi Cannot deploy to Portal

    Rookie

      I have tried this multiple ways.

       

      I am trying to install SnagIt on a computer. I cannot get the exe or the msi to install on this machine. I have access to the path and it runs from the network. There are no additional files to download that I know of. This is failing each time. The log only says it couldnt download additional files. I have been searching all morning for an answer in the distribution community and I have followed many suggestions on those posts. I would appreciate any support.

       

      I can get the MSI to start but it fails.

       

      Thanks,

       

      JD

        • 1. Re: Cant deploy .exe .msi Cannot deploy to Portal
          Rookie

          I have also tried a batch file. Why does landesk not simply run the batch file? I have tested the batch file on each machine and it runs perfectly.

           

          JD

          • 2. Re: Cant deploy .exe .msi Cannot deploy to Portal
            Jason SupportEmployee

            Can you post the log file so we can see the error code?

             

            Also you said you have tested the install where you using local system or logged on user to do this.

             

            By default All software dist tasks are running as local system. If in 8.8 you can choose either local system or logged on user.

             

            I would test your paths and ability to download as local system for more information on that see:

            running as Microsoft's "Local System" account

             

             

             

            • 3. Re: Cant deploy .exe .msi Cannot deploy to Portal
              Rookie

              When I click start now. I get "failed to install package"

               

              Processing package : Snagit_Msi
              Tue, 04 Nov 2008 09:58:07 File (
              intbk2\install\snagit\snagit.msi) is not in cache
              Tue, 04 Nov 2008 09:58:09 Downloading file
              intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
              Tue, 04 Nov 2008 09:58:09 Downloading file 1 of 1 from '
              intbk2\install\snagit\snagit.msi'
              Tue, 04 Nov 2008 09:58:09 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 09:58:09 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 09:58:10 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
              intbk2\install\snagit\snagit.msi : (80070005)
              Tue, 04 Nov 2008 09:58:10 ..\AdditionalFiles.cpp(233): (80070005): Failed to download and hash all additional files
              Tue, 04 Nov 2008 09:58:10 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)
              Tue, 04 Nov 2008 10:14:46 Downloading file
              intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
              Tue, 04 Nov 2008 10:14:46 Downloading file 1 of 1 from '
              intbk2\install\snagit\snagit.msi'
              Tue, 04 Nov 2008 10:14:47 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 10:14:47 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 10:14:47 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
              intbk2\install\snagit\snagit.msi : (80070005)
              Tue, 04 Nov 2008 10:14:51 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
              Tue, 04 Nov 2008 10:14:51 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=-1918091226 -complete "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com" "-log=sdclient_task153"
              Tue, 04 Nov 2008 10:16:48 Downloading file
              intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
              Tue, 04 Nov 2008 10:16:48 Downloading file 1 of 1 from '
              intbk2\install\snagit\snagit.msi'
              Tue, 04 Nov 2008 10:16:49 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 10:16:49 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 10:16:49 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
              intbk2\install\snagit\snagit.msi : (80070005)
              Tue, 04 Nov 2008 10:16:52 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
              Tue, 04 Nov 2008 10:16:52 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=-1918091226 -complete "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com" "-log=sdclient_task153"
              Tue, 04 Nov 2008 10:19:37 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
              Tue, 04 Nov 2008 10:19:37 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=229392397 "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com"
              Tue, 04 Nov 2008 10:19:38 MSI Client Thread
              Tue, 04 Nov 2008 10:19:38 PackagePath:  \\intbk2\install\snagit\snagit.msi
              Tue, 04 Nov 2008 10:19:41 Installing MSI package

              Initializing the MSI package information

              Starting the installation of the MSI package

              Installing MSI package from '
              intbk2\install\snagit\snagit.msi' using options ' ALLUSERS=1 REBOOT=ReallySuppress'

              Failed to install the MSI package.

              Installing MSI package (0 seconds)

              Installation of the MSI package failed

               

              <snip>


              Tue, 04 Nov 2008 11:50:05 MSI result 8DAC4002
              Tue, 04 Nov 2008 11:50:05 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
              Tue, 04 Nov 2008 11:50:05 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=-1918091262 -complete "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com" "-log=sdclient_task153"
              Tue, 04 Nov 2008 13:29:31 File (
              intbk2\install\snagit\snagit.msi) is not in cache
              Tue, 04 Nov 2008 13:29:34 Downloading file
              intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
              Tue, 04 Nov 2008 13:29:34 Downloading file 1 of 1 from '
              intbk2\install\snagit\snagit.msi'
              Tue, 04 Nov 2008 13:29:34 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 13:29:34 The file
              intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
              Tue, 04 Nov 2008 13:29:34 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
              intbk2\install\snagit\snagit.msi : (80070005)
              Tue, 04 Nov 2008 13:29:34 ..\AdditionalFiles.cpp(233): (80070005): Failed to download and hash all additional files
              Tue, 04 Nov 2008 13:29:34 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)

              • 4. Re: Cant deploy .exe .msi Cannot deploy to Portal
                Tracy Expert

                JD,

                 

                Did you check Jason's instructions to make sure LocalSystem has access to the UNC path? Does the UNC share have "Domain Computers" listed with at least read access?

                 

                -Tracy

                • 5. Re: Cant deploy .exe .msi Cannot deploy to Portal
                  Employee

                  http://community.landesk.com/downloads/patch/SWD-1205188.1-2.zip  for 8.8 sp1

                  http://community.landesk.com/downloads/patch/SWD-1205187.5-2.zip for 8.7 sp5

                   

                  This should address the (0x8dac4026 - code 16422) in the task log.  You should delete and re-create the task after applying.

                  • 6. Re: Cant deploy .exe .msi Cannot deploy to Portal
                    Rookie

                    Yes,

                     

                    The local system has access to the path. I also have tried Local User and Current User for the Install permissions.

                    • 7. Re: Cant deploy .exe .msi Cannot deploy to Portal
                      Rookie

                      I have 8.8 SP 2 and this works for 1.

                      • 8. Re: Cant deploy .exe .msi Cannot deploy to Portal
                        Tracy Expert

                        What is the date and version of lddwnld.dll on a failing client machine?

                        • 9. Re: Cant deploy .exe .msi Cannot deploy to Portal
                          Rookie

                          Version is 8.80.0249

                           

                           

                          Created Wednesday, August 20, 2008, 9:59:51 AM

                           

                          Modified Friday, November 30, 2007, 3:45:28 AM

                           

                          Accessed: Today

                          • 10. Re: Cant deploy .exe .msi Cannot deploy to Portal
                            Tracy Expert

                            I think that version is 8.8 flat. Try applying the client patch that Ty mentioned on that one client and retest.

                            • 11. Re: Cant deploy .exe .msi Cannot deploy to Portal
                              Rookie

                              I cant its for Service pack 1 only. It wont run on SP2

                              • 12. Re: Cant deploy .exe .msi Cannot deploy to Portal
                                Tracy Expert

                                If your client is on SP2 you would have version 8.80.2.4 dated 8/12/08. You may need to re-apply SP2 to the client machine if you have previously applied it.

                                • 13. Re: Cant deploy .exe .msi Cannot deploy to Portal
                                  Rookie

                                  I have reinstalled SP2. I installed a new client configuration. I was able to deploy an msi to my machine. When I try another program which is an exe file, it fails " couldnt download additional files". I am looking to see what my next step is for this exe procedure. If you have any suggestions I would be greatful.

                                   

                                  Thanks,

                                   

                                  JD

                                  • 14. Re: Cant deploy .exe .msi Cannot deploy to Portal
                                    Employee

                                    Does this work if you do a run from source?  re-set the package hash first

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