So - custom data is only sent if a software scan is performed.
I would suggest requesting the latest Inventory Service & Scanner from support - they often fix these "strange" issues that "shouldn't happen" (and custom data shouldn't get over-written).
There's a couple of scenarios in which I can imagine this to happen (none of which "are normal" and in the category of "should happen") - so I'd suggest grabing the latest Inventory Service & Scanner (Service should be the most important one here), and see if you still have the problem.
If yes, open a case with support, and we'll likely need a copy of your DB + Scan-file captures ... then we can have a good chance at figuring what's going on that shouldn't...
LANDesk EMEA Technical Lead
Was this ever resolved? We are having the same issues with our Vista Machines. This is really frustrating!! We are running.8.8 SP3 and do not seem to have any issues with the other machines. any help is appreciated.
There was a patch created for 8.8 SP3 INV-3458388.3 that resolved Vista clients with UAC and non-administrator users are not sending Custom Data Form information in scans. Please call support and request this patch.
Thanks for the update. I will try this patch and see if it works.